EUC Support Analyst FTC

Elysium Healthcare Limited; United States; Remote; USD 40,000 - 49,000; Full time

Benefits offered by this job

33 days annual leave incl bank hols

Birthday off

Career development and training

Rewards & Benefits platform Ely-Vate

Wellbeing support

Blue Light Card

Life Assurance

Pension contribution

Wages-on-demand Stream

Job summary

Elysium Healthcare is seeking an EUC Support Analyst to join our Digital & Technology team. You will provide second-line support for end-user devices—laptops, desktops, tablets, and mobile devices—across Windows, iOS, and Android, ensuring a secure, compliant environment.

You will review security findings, investigate software installations, and help remediate issues using tools like Intune, Defender, Entra ID, and AD.

Qualifications

• Strong understanding of end user computing technologies including Windows desktops and mobile platforms.
• Awareness of endpoint security, vulnerability management and software compliance.
• Ability to review security findings and investigate software installed on end user devices.
• Basic knowledge of Intune, Defender, Entra ID, AD or similar endpoint management tools.
• Attention to detail and ability to maintain accurate records.

Responsibilities

• Provide second-line EUC support for laptops, desktops, tablets and mobile devices across Windows/iOS/Android.
• Review security findings, vulnerability information and end-of-life software reports.
• Investigate software presence, verify business need and assist remediation.
• Collaborate with IT colleagues, end users and suppliers to ensure a secure and compliant EUC experience.

Skills

End user computing

Windows OS

Mobile devices

Endpoint security

Intune

Defender

Entra ID

Active Directory

ITIL knowledge

Documentation

Communication

Education

ITIL or IT service management

Tools

Intune

Defender

Entra ID

SCCM

Job description

Are you passionate about IT support, endpoint management, and cyber security? Join Elysium Healthcare as an EUC Support Analyst to join our Digital & Technology team, providing second-line support and helping to maintain a secure, compliant, and reliable end-user computing environment across the organisation.

Working as part of the End User Computing (EUC) team, you will support the day-to-day management of our device estate, including laptops, desktops, tablets, and mobile devices. You will play an important role in ensuring colleagues receive excellent technical support while helping the organisation maintain compliance with security standards and best practice.

As an EUC Support Analyst, you will provide second-line support for end-user devices, troubleshooting issues, resolving incidents, and escalating more complex problems where required. You'll ensure support requests are managed effectively, users are kept informed, and documentation remains accurate and up to date.

A key aspect of the role will involve supporting endpoint security and compliance activities. You will review security findings, investigate unauthorised or end-of-life software, and work with users and stakeholders to understand business requirements and implement appropriate remediation actions. This includes updating, removing, or escalating software and device-related risks in line with organisational policies and security requirements.

Working with technologies such as Microsoft Intune, Microsoft Defender, Entra ID, and other endpoint management platforms, you will help maintain device compliance, support software deployment activities, and contribute to the ongoing security and stability of the IT environment.

You will also maintain accurate records of investigations, findings, actions, and risks, while contributing to knowledge articles, process documentation, and continuous improvement initiatives that enhance the effectiveness of EUC services.

This is a fixed term role until June 2028.

Key Responsibilities:

Support the EUC team in maintaining a reliable, secure and compliant end user device estate across laptops, desktops, tablets and mobile devices, covering windows, iOS and Android.

Review security findings, vulnerability information and end-of-life software reports relating to end user devices.

Investigate the presence of software on end user devices, confirm business need and support remediation through update, removal or escalation.

Work with IT colleagues, end users and suppliers to support a positive, secure and policy-compliant EUC experience.

To be successful in this role, you will need:

Good understanding of end user computing technologies, including Windows desktop operating systems and mobile device platforms

Awareness of endpoint security, vulnerability management and software compliance principles

Ability to review security findings and investigate software installed on end user devices

Basic knowledge of Microsoft Intune, Microsoft Defender, Entra ID, Active Directory or similar endpoint management tools

Ability to follow documented processes accurately and escalat when guidance or approval is required

Strong communication skills, written and oral, with the ability to explain technical issues clearly to end users

Professional approach towards duties and colleagues

Good communication and interpersonal skills

Good time management and organisation skills

Attention to detail and ability to maintain accurate records

Willingness to learn and develop technical skills within EUC services

Understanding of ISO27001 and Cyber Essentials requirements relating to supported software, patching and secure device management (D)

Knowledge of ITIL principles or experience working within an IT service management environment (D)

Experience supporting end users with Windows laptops, desktops or mobile devices

Experience working with tickets, incidents or service requests within an IT support environment

Experience assisting with software updates, uninstallations, device configuration or endpoint remediation - Essential

Experience using endpoint management or security tools such as Intune, Defender, Entra ID, SCCM or similar tooling (D)

Experience supporting compliance activities, audit evidence gathering or security remediation tasks (D)

What You'll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you'll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

Annual base salary of £33,700

The equivalent of 33 days annual leave (including bank holidays) - plus your birthday off and the option to buy additional annual leave, in our annual selection window.

Career development and training to help you achieve your professional goals

Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!

Wellbeing support and activities to help you maintain a healthy work-life balance

Access to Blue Light Card, which provides a range of exclusive offers and discounts

Life Assurance, for added peace of mind

Stream - instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.

24/7 GP service and second medical opinion, to ensure you are the best you can be

Enhanced Maternity Package, so you can truly enjoy this special time

Pension contribution, to help secure your future

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure