EUC Desktop Support Specialist

Iron Systems, Inc; Park Ridge (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Iron Systems, Inc is seeking an experienced desktop support specialist to manage incidents and provide deskside IT services at client sites in Park Ridge, IL. You will handle hardware, software, and connectivity issues, imaging, and routine lifecycle maintenance.

Responsibilities include IMAC and deskside support, conference room and remote support, ensuring security compliance, and coordinating with engineering teams.

Qualifications

• Knowledge and experience with Windows 7 OS.
• Imaging Windows 11 imaging/reimaging using PXE boot.
• Experience with SCCM, Software Center, and manual software installs.
• Hands-on experience replacing batteries and hardware break-fix with Dell technicians.
• Experience using Intune, AD, BitLocker.
• Experience in Outlook administration.
• Experience in supporting MAC devices and tablets.
• Familiar with ITIL processes (Incident, Change, Problem, Service Request).
• Experience with Service management tools like ServiceNow.
• Associates degree in electronics required; Bachelor's degree preferred.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage break-fix services for laptops and desktops.
• Provide conference room support, Remote Desktop support and event support at the customer location.
• Maintain desktop hardware/software lifecycle including OS and office applications.
• Manage desktop configurations, patching, and hardware replacements.
• Analyze service desk calls to identify training requirements and automation opportunities.
• Ensure desktop devices are installed with the correct desktop image.
• Monitor security profiles and antivirus on all desktop devices and enforce compliance.
• Provide VIP deskside support as contractually required and be the single contact at the site for IT issues if no other IT support is available.

Education

Associate degree in electronics

Bachelor's degree preferred

Tools

SCCM

Software Center

PXE boot

Intune

Active Directory

BitLocker

Outlook

ServiceNow

Lync

VPN

Job description

Iron Systems, Inc is seeking an experienced desktop support specialist to manage incidents and provide deskside IT services at client sites in Park Ridge, IL. You will handle hardware, software, and connectivity issues, imaging, and routine lifecycle maintenance.

Responsibilities include IMAC and deskside support, conference room and remote support, ensuring security compliance, and coordinating with engineering teams.