EUC/AV Engineer – Deskside & Collaboration

Headway Tek Inc; Bridgewater (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Headway Tek Inc in Bridgewater, NJ is seeking an EUC/AV Engineer to provide onsite and remote support for end-user devices, collaboration tools, AV rooms, joiner/mover/leaver activities, asset management, and ticket handling.

You will support Windows and macOS devices, printers, mobile devices, and Microsoft 365; perform incident troubleshooting, service requests, and maintain ServiceNow updates; familiarity with Intune is a plus.

Qualifications

• 5–7 years of experience in deskside, EUC, endpoint, or field support.
• Experience with Windows/macOS devices, printers, and mobile devices.
• Preferred: ITIL, Microsoft 365, endpoint, desktop support, or AV certifications.

Responsibilities

• Provide deskside support for Windows/macOS devices, peripherals, printers, mobile devices, and Microsoft 365 applications.
• Troubleshoot incidents, fulfil service requests, support VIP users, and maintain accurate ServiceNow updates.
• Coordinate remote diagnosis, software installation, patch verification, Intune actions, and ticket closure.
• Build, image, enroll, deploy, refresh, recover, and decommission end-user devices (IMACD).
• Prepare devices for joiners, support movers, collect assets from leavers, and update asset records.

Skills

Windows/macOS support

Microsoft 365

Deskside support

Remote support coordination

Tools

ServiceNow

Intune

Teams/Zoom Rooms

CMDB

Job description

Headway Tek Inc in Bridgewater, NJ is seeking an EUC/AV Engineer to provide onsite and remote support for end-user devices, collaboration tools, AV rooms, joiner/mover/leaver activities, asset management, and ticket handling.

You will support Windows and macOS devices, printers, mobile devices, and Microsoft 365; perform incident troubleshooting, service requests, and maintain ServiceNow updates; familiarity with Intune is a plus.