ETRM Support Analyst

Apex Systems; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and(dis

ESPP and 401K with company match after

HSA and EAP with counseling

Certification discounts and training

Job summary

Everforth Apex Systems is seeking an ETRM Support Analyst to provide Level 1/2 support for Triple Point Commodity XL, partnering with Front Office, Risk, Settlements, and Operations to ensure reliable trading processes.

The role emphasizes incident management, configuration, and user guidance, with day-to-day monitoring of TPXL workflows and end-of-day activities. Onsite in Houston, 12+ month contract on W2.

Qualifications

• Five or more years of TPXL support or ETRM/CTRM application support experience.
• Understanding of commodity trading processes and workflows.
• Experience with trade lifecycle: deal capture, pricing, positions, risk reporting, scheduling, settlements, invoicing.
• Experience with service management tools like ServiceNow or Jira.

Responsibilities

• Serve as the primary Level 1/Level 2 contact for TPXL users across trading, scheduling, logistics, risk, settlements, accounting, and operations.
• Troubleshoot functional and data issues involving trade capture, pricing, valuation, positions, risk reporting, scheduling, inventory, and settlements.
• Support traders, schedulers, and operations during market hours by assessing business impact and restoring service.
• Configure and maintain TPXL pricing setups, contracts, counterparties, books, portfolios, products, market data, and reference data.
• Monitor daily processes, trade interfaces, batch jobs, workflows, and end-of-day activity.
• Own incidents, service requests, and tickets through closure with clear communication.
• Coordinate with vendors and development teams to resolve defects and implement improvements.
• Create runbooks, knowledge articles, and support procedures for TPXL workflows.

Skills

TPXL support

ETRM/CTRM knowledge

ServiceNow

Jira

SQL

Data analysis

Education

Bachelor’s degree in Business, Finance, Information Technology, Computer Science, MIS, Engineering, or equivalent

Tools

Triple Point Commodity XL

Job description

Job#: 3045630

ETRM Support Analyst

Location: Houston, Texas (Onsite)

Schedule: 9/80

Contract: 12+ Months on W2. Can extend

Role Overview

The Trade Floor ETRM Support Analyst provides functional business and operational support for Triple Point Commodity XL (TPT-XL). The role partners directly with Front Office, Middle Office, Scheduling, Logistics, Risk, Settlements, Accounting, and Operations users to maintain reliable trading processes. Responsibilities include incident triage, application troubleshooting, controlled configuration and reference-data maintenance, daily process monitoring, and user guidance.

Key Responsibilities

• Serve as the primary Level 1/Level 2 support contact for TPXL users across trading, scheduling, logistics, risk, settlements, accounting, and operations.
• Troubleshoot and resolve functional and data issues involving trade capture, pricing, valuation, positions, risk reporting, scheduling, inventory, and settlements.
• Support traders, schedulers, and operations personnel during market hours by assessing business impact, communicating status, and restoring service.
• Configure and maintain TPXL pricing setups, contracts, counterparties, books, portfolios, products, market data, and other business reference data.
• Monitor daily business processes, trade interfaces, batch jobs, workflows, reports, and end-of-day or month-end activities.
• Analyze recurring incidents, identify root causes, and recommend sustainable process or application improvements.
• Own incidents, service requests, and problem tickets through closure, maintaining accurate priorities and user communications.
• Partner with business users, vendors, and application development teams to resolve defects, test fixes, and implement enhancements.
• Create and maintain runbooks, knowledge articles, support procedures, and functional documentation.
• Provide user coaching and training on TPXL workflows, controls, and application functionality.

Required Qualifications

• Education: Bachelor’s degree in Business, Finance, Information Technology, Computer Science, Management Information Systems, Engineering, or equivalent practical experience.
• Experience: Five or more years of experience in TPXL support, ETRM/CTRM application support, commodity operations, trading system business analysis, or trade-floor production support. Demonstrated experience supporting business-critical commodity trading processes is necessary.
• Technical Skills: Hands-on experience supporting and configuring Triple Point Commodity XL. Strong understanding of physical and financial commodity trading processes and workflows is required. Working knowledge of the trade lifecycle, including deal capture, pricing, position management, risk reporting, scheduling, settlements, and invoicing is also necessary. Experience with service management tools like ServiceNow or Jira is needed.

Preferred Qualifications

• Experience supporting natural gas, power, LNG, crude, refined products, or NGL trading workflows.
• Knowledge of nominations, scheduling, actualization, inventory, credit, P&L, mark-to-market, and settlements processes.
• Experience with market data administration, price feeds, forward curves, and end-of-day processing.
• Practical SQL or data-analysis skills for investigation and validation.
• Experience supporting global or follow-the-sun operations and on-call coverage.
• ITIL Foundation, business analysis, or ETRM/CTRM certification.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• Everforth Apex offers an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our "Welcome Packet" as well, which an Everforth Apex team member can provide.

Equal Opportunity Employment

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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