ETF Servicing Lead: Global Platform & Onboarding Expert

State Street Corporation; Quincy (MA); On-site; USD 70,000 - 130,000; Full time

Job summary

State Street Corporation in Massachusetts seeks an ETF Servicing Lead to shape global ETF servicing models, drive operational readiness, and deliver scalable platform solutions. You will combine ETF product knowledge with client leadership, risk awareness, and technology delivery to strengthen client delivery and operational resilience.

The role requires deep ETF lifecycle expertise, cross-functional collaboration across Operations, Technology, Product, and Global Delivery, and a track record of

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of ETF operations, ETF servicing, or related field.
• Experience with ETFGP, Fund Connect, BET, XFT preferred.
• MBA or advanced degree preferred.
• Demonstrated experience leading client onboarding and global process transformation.

Responsibilities

• Serve as the primary ETF SME for an assigned portfolio of clients, providing guidance across the full ETF lifecycle.
• Lead client onboarding for new ETFs and coordinate product launches, regulatory changes, and operational-readiness activities.
• Design and implement efficient, controlled, and scalable operating models for global ETF servicing.
• Partner with ETF Operations, Settlements, Technology, Product, and Global Delivery teams to support consistent execution and issue resolution.
• Lead requirements gathering, solution design, testing coordination, implementation, and post-implementation readiness for strategic initiatives.
• Create, review, and refine business requirements supporting enhancements to ETFGP, Fund Connect, BET, XFT, and related integrations.
• Advance platform integration and modernization to support multi-client servicing, scalable onboarding, and improved client experience.
• Champion process optimization, automation, and Global Delivery Simplification objectives while maintaining appropriate operational controls.
• Identify delivery risks, establish clear ownership and governance, and communicate decisions, dependencies, and progress to senior stakeholders.
• Provide concise, technically grounded updates to internal leadership and external partners.

Skills

ETF product lifecycle

Operational risk management

Client leadership

Cross-functional collaboration

Executive communication

Platform integration

Education

Bachelor's degree

MBA or advanced degree

Tools

ETFGP

Fund Connect

BET

XFT

Job description

State Street Corporation in Massachusetts seeks an ETF Servicing Lead to shape global ETF servicing models, drive operational readiness, and deliver scalable platform solutions. You will combine ETF product knowledge with client leadership, risk awareness, and technology delivery to strengthen client delivery and operational resilience.

The role requires deep ETF lifecycle expertise, cross-functional collaboration across Operations, Technology, Product, and Global Delivery, and a track record of