ETF Operations Lead - Client Services & AP Relations

Brown Brothers Harriman; Boston (MA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Brown Brothers Harriman (BBH) is seeking a Team Leader, AP Services to oversee ETF order taking, client servicing, and Authorized Participant relationships. The role collaborates with ETF Product, Risk, and Operations to ensure smooth workflow from order placement through settlement and launches for new and existing clients.

The ideal candidate brings ETF expertise, 3–5 years in financial services, and strong leadership and communication skills to drive service quality and operational efficiency

Qualifications

• BA/BS degree (business/finance/accounting concentration preferred) or equivalent work experience.
• Minimum 3 to 5 years of financial services experience.
• Experience in client servicing, trade operations or ETF operations preferred.
• Prior experience working in a client servicing focused environment.
• Strong communication and multitasking abilities.

Responsibilities

• Lead and oversee ETF order taking functions from orders to settlements.
• Manage client and AP relationships and ensure timely, high-quality service.
• Coordinate with ETF Product, Risk, Relationship Management, and other teams to optimize workflows.
• Assist in new business onboarding, product implementations and conversions.
• Provide oversight of ETF operations and ensure adherence to controls and procedures.

Skills

ETF knowledge

Client servicing

Leadership

Analytical ability

Collaboration

Education

BA/BS in business/finance/accounting

Tools

Microsoft Office

Job description

Brown Brothers Harriman (BBH) is seeking a Team Leader, AP Services to oversee ETF order taking, client servicing, and Authorized Participant relationships. The role collaborates with ETF Product, Risk, and Operations to ensure smooth workflow from order placement through settlement and launches for new and existing clients.

The ideal candidate brings ETF expertise, 3–5 years in financial services, and strong leadership and communication skills to drive service quality and operational efficiency