ETF Operations Analyst: Client-Focused, Data-Driven

JPMorganChase; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase is seeking an ETF Operations Analyst within the Fund Servicing team in Boston. You will support AP services, manage ETF trading activity, and build strong client relationships while ensuring timely resolutions and accurate collateral processing.

You will collaborate with technology and control teams to enhance processes, monitor KPIs, and participate in industry initiatives. A Bachelor's degree and at least 1 year of experience are required, with strong Excel skills and financial

Qualifications

• Bachelor's degree and 1+ years of industry experience.
• Quick learner both technical knowledge and systems.
• Strong analytical, prioritization, organizational, managerial and time management skills.
• Ability to be effective in a global operating environment and a matrix management organization.
• Ability to build and maintain effective working relationships with clients and counterparties.

Responsibilities

• Be responsible for the daily management of a client's trading activity including reviewing reconciliation breaks on Shares and Valuation and related client queries
• Be responsible for ETF order inquiries and resolutions; ensure timely, accurate responses to Aps and issuers.
• Maintain a daily settlements Dashboard with the status of all open and settling orders; track KPIs for ageing breaks.
• Facilitate collateral management: validation, processing, and release of ETF order cash in line with control standards.
• Return collateral following subsequent settlements in accordance with policy and client agreements.
• Manage AP communications for incoming/outgoing wires; initiate and monitor wire requests for collateral, cash components, and order fees.
• Produce and distribute collateral reporting to Aps and ETF issuers; maintain transparency on requirements, movements, and balances.
• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF and TA deliveries.
• Partner with technology and change teams to scale processes, enhance resiliency, and automate manual touchpoints.
• Participate in industry working groups, initiatives and current events related to ETF, as well as discussions with Fund Sponsors looking to launch new ETF products.
• Uphold regulatory and control standards and provide monthly KPI reporting to clients and senior management.

Skills

Analytical skills

Time management

Client relationship management

Quick learner

Communication

Education

Bachelor's degree

Tools

Advanced Excel

AI analytics

Job description

JPMorganChase is seeking an ETF Operations Analyst within the Fund Servicing team in Boston. You will support AP services, manage ETF trading activity, and build strong client relationships while ensuring timely resolutions and accurate collateral processing.

You will collaborate with technology and control teams to enhance processes, monitor KPIs, and participate in industry initiatives. A Bachelor's degree and at least 1 year of experience are required, with strong Excel skills and financial