Estonia-Based Systems Engineer: Enterprise Applications Support

Psi CRO; United States; Remote; USD 39,000 - 67,000; Full time

Benefits offered by this job

Intensive induction program

Technical trainings

International environment

Job summary

PSI CRO in Estonia is seeking a knowledgeable Systems Engineer to join the global Systems Development team. You will support web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.

The role involves installing and supporting Tier 3/4 information systems, training users, ensuring CFR 21 Part 11 compliance, and collaborating across international teams. A degree in IT and strong communication are required.

Qualifications

• University or college degree in Computer Science/IT.
• Solid technical background.
• Experience supporting business applications, software platforms, or enterprise systems.
• Experience with Jira Service Desk and Confluence.
• Experience in systems development and systems validation.
• Experience with creating SQL queries.
• Background in testing with test cases and scripts.
• Excellent communication and collaboration skills.
• Strong analytical skills.
• Ability and desire to work in a service-oriented, customer-focused environment.

Responsibilities

• Provide Tier 2 and Tier 3 support for off-the-shelf software packages.
• Install Tier 3/4 information systems and conduct user training.
• Install and support specialized systems (e.g., warehouse systems).
• Monitor software updates and migrations; advise on upgrades.
• Review and update CFR 21 Part 11 validation status for information systems.
• Study project-specific IT equipment and provide user training and support.
• Conduct regular technical audits to ensure PSI standards compliance.

Skills

Technical background

Business applications

Jira Service Desk

Confluence

SQL queries

Testing experience

Communication skills

Analytical skills

Customer-focused

Education

University/College degree in Computer Science/IT

Tools

Jira Service Desk

Confluence

Job description

PSI CRO in Estonia is seeking a knowledgeable Systems Engineer to join the global Systems Development team. You will support web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.

The role involves installing and supporting Tier 3/4 information systems, training users, ensuring CFR 21 Part 11 compliance, and collaborating across international teams. A degree in IT and strong communication are required.