Systems Engineer (Enterprise Applications Support)

Psi CRO; EE. UU.; A distancia; USD 39.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Intensive induction program

Technical trainings

International environment

Descripción de la vacante

PSI CRO in Estonia is seeking a knowledgeable Systems Engineer to join the global Systems Development team. You will support web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.

The role involves installing and supporting Tier 3/4 information systems, training users, ensuring CFR 21 Part 11 compliance, and collaborating across international teams. A degree in IT and strong communication are required.

Formación

• University or college degree in Computer Science/IT.
• Solid technical background.
• Experience supporting business applications, software platforms, or enterprise systems.
• Experience with Jira Service Desk and Confluence.
• Experience in systems development and systems validation.
• Experience with creating SQL queries.
• Background in testing with test cases and scripts.
• Excellent communication and collaboration skills.
• Strong analytical skills.
• Ability and desire to work in a service-oriented, customer-focused environment.

Responsabilidades

• Provide Tier 2 and Tier 3 support for off-the-shelf software packages.
• Install Tier 3/4 information systems and conduct user training.
• Install and support specialized systems (e.g., warehouse systems).
• Monitor software updates and migrations; advise on upgrades.
• Review and update CFR 21 Part 11 validation status for information systems.
• Study project-specific IT equipment and provide user training and support.
• Conduct regular technical audits to ensure PSI standards compliance.

Conocimientos

Technical background

Business applications

Jira Service Desk

Confluence

SQL queries

Testing experience

Communication skills

Analytical skills

Customer-focused

Educación

University/College degree in Computer Science/IT

Herramientas

Jira Service Desk

Confluence

Descripción del empleo

Описание:

PSI is a leading Contract Research Organization (CRO) with 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications. At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally. We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

Задачи:

We looking for a knowledgeable, proactive, and self-motivated Systems Engineer to join our global yet closely-knit Systems Development team. Our in-house projects include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.

• Full-time employment based in Estonia
• Provide support of off-the shelf software packages (Tier 2 and Tier 3)
• Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
• Perform installation and support of specialized systems (e.g. special warehouse systems)
• Monitor company’s software updates and new software releases and recommend migration to these versions if necessary
• Follow release of new software which can potentially interest the company, and recommend their purchase
• Update validation status of CFR 21 Part 11 applicable to information systems
• Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support
• Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4

Требования:

• University or College degree, Computer Science/IT specialty
• Solid technical background
• Experience supporting business applications, software platforms, or enterprise systems
• Prior experience in systems analysis is a plus
• Experience with Jira Service desk and Confluence or similar products is a plus
• Experience in systems development and systems validation is a plus
• Experience with creating SQL queries
• Background in testing (preparing test cases and execution of test scripts) is a plus
• Excellent communication and collaboration skills
• Strong analytical skills
• Ability and desire to work in a service-oriented and customer-focused environment

Additional Information

• Stable, privately-owned company, organically growing since 1995
• Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
• Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
• Friendly and supportive atmosphere in a committed team
• International environment, with colleagues around the world
• Opportunities to quickly see the results of your work