Estimator - Customer Service Representative

Servpro Industries, Inc.; Springfield, Northern (IL, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Training & development

Competitive salary

First-class compensation

Career progression

Professional development

Job summary

Servpro Industries, Inc. is seeking an Estimator – Customer Service Representative to lead day-to-day restoration project activities, ensuring schedules and products meet customer quality standards while controlling costs.

The role oversees crews and interacts with customers, vendors, and insurers to support service delivery. Responsibilities include defining project scope, preparing estimates, coordinating crews, and maintaining clear communications to uphold customer satisfaction and timely

Qualifications

• High School Graduate or GED Equivalent
• Valid Driver’s License
• At least one year of restoration industry experience preferred
• IICRC certification a plus, not required
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications
• Ability to successfully complete a background check subject to applicable law

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with General Manager and office staff on project progress and issues

Skills

Leadership

Multitasking

Computer literacy

IICRC certification

Education

High School Diploma or GED

Job description

Benefits:

• Paid time off
• Training & development
• Competitive salary

The Estimator – Customer Service Representative will be report to the General Manger and be responsible for demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. As the Estimator – Customer Service Representative, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs. As the Estimator – Customer Service Representative, you will oversee all aspects of assigned restoration projects and assigned restoration crews.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with General Manager and office staff on project progress and issues
• Oversees the day-to-day operations of restoration crews including schedules & production levels
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
• Develop and implement processes to improve performance
• Developing employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers

Position Requirements

• High School Graduate or GED Equivalent
• Valid Driver’s License
• At least one year of restoration industry experience preferred
• IICRC certification a plus, not required
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications
• Ability to successfully complete a background check subject to applicable law

Skills/Physical Demands/Competencies

• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Benefits

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more!