Estimator - Customer Service Representative

SERVPRO of Springfield; Springfield (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Training & development

Competitive salary

Job summary

SERVPRO of Springfield is seeking an Estimator – Customer Service Representative to lead daily restoration project activities and manage crews. The role focuses on delivering high-quality service, meeting schedules, and ensuring client satisfaction while controlling costs.

You will coordinate scopes of work, prepare estimates, and supervise restoration crews to maintain timelines and safety standards. A background in restoration and leadership acumen is valuable for success in this position.

Qualifications

• High school diploma or GED required.
• Valid driver’s license.
• At least one year restoration industry experience preferred.
• IICRC certification a plus, not required.
• Experience building a strong team with tangible leadership skills.
• Strong process and results-driven attitude.
• Ability to multitask and remain detail-oriented.
• Must be knowledgeable in relevant computer applications.
• Ability to successfully complete a background check as per law.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects, including subcontractors.
• Review job site documentation to support services and ensure client requirements and billing.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with General Manager and office staff on project progress and issues.
• Oversee day-to-day operations of restoration crews, schedules and production levels.
• Direct a diverse workforce to ensure timely job processing.
• Develop and implement processes to improve performance.
• Develop employees for greater responsibility through instruction and training.
• Coordinate with support staff to avoid delays in the job process.
• Ensure compliance with all safety procedures in restoration areas.

Skills

Leadership

Team building

Multitasking

Detail oriented

Computer literacy

Background check

Education

High School Diploma or GED

Job description

Benefits:

• Paid time off
• Training & development
• Competitive salary

The Estimator – Customer Service Representative will be report to the General Manger and be responsible for demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. As the Estimator – Customer Service Representative, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs. As the Estimator – Customer Service Representative, you will oversee all aspects of assigned restoration projects and assigned restoration crews.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with General Manager and office staff on project progress and issues
• Oversees the day-to-day operations of restoration crews including schedules & production levels
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
• Develop and implement processes to improve performance
• Developing employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers

Position Requirements

• High School Graduate or GED Equivalent
• Valid Driver’s License
• At least one year of restoration industry experience preferred
• IICRC certification a plus, not required
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications
• Ability to successfully complete a background check subject to applicable law

Skills/Physical Demands/Competencies

• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Benefits

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more!