Estimator Collision

JHCC Holdings LLC; Lakeland (FL); Sur place; USD 55 000 - 77 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

Résumé du poste

The Boyd Group is seeking an Estimator at our Lakeland, FL location. You will create accurate estimates, coordinate repairs, and communicate with customers and insurance companies throughout the process.

You will ensure compliance with DRP requirements and participate in team production walks to meet KPIs. A high school diploma, 1 year of experience, and a valid driver's license are required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsabilités

• Document and update every customer interaction with details
• Provide accurate, timely information guiding customers through repair
• Ensure compliance with insurance client requirements and metrics
• Follow WOW Operating Ways for customer drop-offs, repair planning and communication
• Communicate customer requests to relevant team members
• Greet customers warmly in person and over the phone
• Understand required Insurance programs and procedures
• Participate in daily production walks with Management team
• Support team members as needed
• AttendHealth & Safety and staff meetings as required
• Attend training sessions and workshops recommended by Store Manager

Connaissances

Knowledge of repairs & OE guidelines

I-CAR training willingness

Valid driver’s license

Minimum 1 year experience

Basic computer skills

Awareness of where to look for answers

Compliance for DRP’s

Formation

High School Diploma or equivalent

Description du poste

FL Lakeland - 123092 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience

Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Compensation Details

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $55,000 - $77,000 / Year In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

#INDSOUTH AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.