Estimator

CSN Collision; San Fernando (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

CSN Collision is seeking an experienced Collision Estimator to join our DRP shop in California. You will write detailed estimates, inspect repaired vehicles, and coordinate parts and subcontractors to meet insurer and OEM standards.

The role requires proficiency with CCC, Mitchell Connect, and Audatex, plus a valid driver’s license. I-CAR training is a plus and competitive pay with benefits is offered.

Qualifications

• Experience as Collision Estimator in a DRP shop.
• Proficiency with CCC, Mitchell Connect, and Audatex.
• Ability to write detailed estimates reflecting claims damage.
• Valid driver’s license.
• I-CAR training is a plus.

Responsibilities

• Set reasonable expectations for customers and educate them on repair process.
• Estimate processing using estimating software and ensure real-time data entry.
• Inspect vehicles for quality control to meet OEM and insurer standards.
• Capture and document damages with high-quality photos.
• Determine drivability and need for disassembly for accurate estimates.
• Coordinate parts, sublets, and sub-contractors per insurer guidelines.
• Submit estimates, supplements, and final bills to insurers within target timelines.
• Maintain accurate records in the management system and track approvals.

Skills

Estimating software proficiency

Customer communication

Budgeting/Cost control

Documentation & photography

Driver's license

Tools

CCC

Mitchell Connect

Audatex

OPS

Collision Line

Parts Trader

Job description

• Set reasonable expectations for the customer, and educate them on the repair process

• Have thorough understanding of estimating software, required to process estimates.

• Locating assignments from insurers and understanding the requirements. Understanding terms on assignment – LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible.

• Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.

• Gather additional information that may be required from the insured.

• View vehicle with customer to highlight accident replated damage, and previous damage non claim related.

• Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.

• Determine if a vehicle is drivable or non-drivable

• Determine if a vehicle requires disassembly for an accurate estimate.

• Write detailed estimates that capture all claims related damage, and research repair to ensure OEM standards and procedures are followed.

• Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.

• DATA- Ensure proper dates are inputted in the estimating systems- real time dates.

• Ensure correct rate profiles are selected.

• Communication – ensure the claim and important details are communicated to the insurer and customer. For example, when a vehicle is scheduled, or any delays.

• Parts- ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.

• Schedule sublets.

• Ensure all invoices (parts, sublet, rental towing) are added to the file as per insurer guidelines. Also, management system for ease of tracking.

• Keep estimates accurate throughout the repair process with supplements, part price changes, and any additional communications to insurer required.

• Upload and monitor claims for approval.

• Sell customer pay/ third party pay estimates Goal keep a batting average at 80% or higher.

• Send final supplement/final bills to insurer for approval Goal 48 hours post-delivery where possible.

• Ensure final authorization is noted in management system, and final amounts match – for proper closing of file in management system.

• Utilize CCC, Mitchell Connect, and Audatex software.

• Must have prior experience working as a Collision Estimator with a DRP shop.

• Must have prior experience with parts ordering through OPS, Collision Line, and Parts Trader.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• Valid Driver’s License.

• I-CAR training/certification would be an asset

• Competitive pay based on experience

• Benefits: Health, dental, vision

• Paid time off