Estimator

ABRA Auto; Elk River (MN); On-site; USD 50,000 - 75,000; Full time

Job summary

ABRA Auto in Elk River, MN is seeking an Estimator to greet customers, accurately estimate repairs in a DRP environment, and guide them through the claims process.

You will inspect vehicles, prepare comprehensive estimates, and communicate repair timelines with customers and insurers, aiming to meet closing targets and CSI goals while delivering excellent service.

Qualifications

• 1–3 years prior experience as a collision estimator or insurance appraiser.
• Damage analysis experience – hybrid vehicles, restraint systems, electrical systems, hail/theft/vandalism.
• Experience with collision management systems (CCC, MRC). Fluent using Mitchell or CCC-1 estimating software.
• Knowledge of Microsoft Office software (Word, Excel, Outlook).
• I-CAR training or other industry training preferred.

Responsibilities

• Greet customers and determine needs with strong customer service.
• Inspect and evaluate vehicles to create accurate repair estimates.
• Explain repair process and insurance claims steps to customers.
• Proactively schedule estimates to achieve a 75% closing ratio.
• Maintain CSI/NPS targets and positive relationships with insurers and dealers.
• Keep RO status up-to-date and communicate with staff and customers throughout repair.
• Review completed repairs with customers and explain warranties and QC processes.

Skills

Collision estimator experience

CCC/MRC estimating software

Mitchell or CCC-1 estimating software

Microsoft Office (Word, Excel, Outlook

Sales and negotiation skills

Independent work

Multitasking in fast-paced environment

Valid driver’s license

Education

I-CAR training or equivalent

Tools

CCC/MRC collision management system

Mitchell or CCC-1 estimating software

Microsoft Office (Word, Excel, Outlook)

Job description

The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction.

DUTIES/RESPONSIBILITIES

• Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
• Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
• Informs customers about repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
• Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
• Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
• Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
• Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
• Inspects all completed repairs before delivering customer vehicles, explains warranty and Quality Control process with all customers.
• Attend daily release meetings.
• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS

• 1-3 years prior experience as a collision estimator or insurance appraiser.
• Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
• Experience with collision management systems (CCC, MRC).Fluent using Mitchell or CCC-1 estimating software.
• Knowledge of Microsoft Office Software (Word, Excel, Outlook).
• I-CAR training or other industry training preferred.
• History of working independently without close supervision.
• Strong sales and negotiation skills.
• Ability to multi-task in a fast-paced work environment.
• Valid driver’s license and insurable driving record.
• Must be able to work the following days and hours:
  • Monday – Friday (8:00 a.m. – 5:00 p.m.)
  • Every other Saturday (8:00 a.m. – 12:00 p.m.)

PHYSICAL REQUIREMENTS

Essential physical requirements include:

• Standing, sitting and walking
• Performing repetitive motions

WORK ENVIRONMENT

Exposure to:

• Paint, fumes and particles
• Dirt / Dust
• Varying heat / cold