Estimator

JHCC Holdings LLC; Kentucky; On-site; USD 75,000 - 90,000; Full time

Job summary

The Boyd Group in Kentucky is seeking an Estimator to provide exceptional customer experience by creating accurate repair estimates and coordinating needs with customers and insurers. You will document damages, determine parts replacements, and align with team KPIs to drive successful outcomes.

You will interact with customers, insurance providers, and internal teams to ensure timely communication and accurate repair planning, while adhering to company guidelines and safety standards.

Qualifications

• Knowledge of repairs and OE guidelines.
• Ability to document repairs and communicate with customers and insurers.
• Proficiency with basic computer applications.

Responsibilities

• Document every customer interaction with pertinent details.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance programs and procedures.
• Communicate customer requests and needs to the appropriate team members.
• Participate in daily production walks with management.
• Attend health, safety meetings and training as required.

Skills

Customer service

Communication

Basic computer skills

Documentation

Education

High School Diploma or equivalent

Job description

KY Franklin - 130015 We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Portland TN, Franklin KY and Bowling Green KY Area

Key Job Responsibilities

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures Participate in daily 'production walks' with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meeting (if required) Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP's Minimum of 1-year experience Required Knowledge, Skills, & Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP's Minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver's License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$75,00+ annually depending on closed sales per week

At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.