Estimator

JHCC Holdings LLC; Lexington (VA); On-site; USD 63,000 - 77,000; Full time

Job summary

The Boyd Group in Lexington, VA is seeking a diligent Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, documenting repairs, and coordinating with customers and insurance entities throughout the repair process.

You will update customers and team members, ensure DRP and insurer compliance, and participate in daily production walks to help meet KPIs in a fast-paced environment.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• 1 year of DRP experience.

Responsibilities

• Document every customer interaction with essential details.
• Provide accurate, timely information guiding customers through repairs.
• Ensure compliance with insurance client requirements and DRP processes.
• Coordinate repairs and communicate with team.
• Engage in daily production walks with management.
• Support team and participate in safety meetings.
• Attend mandatory training sessions.
• Maintain vehicle damage appraisals and parts documentation.

Skills

Basic Computer Skills

Valid Driver's License

Awareness of where to look for answers

I-CAR Training

Knowledge of Repairs and OE Guidelines

DRP Compliance

Education

High School Diploma or equivalent

Job description

VA Lexington - 160022 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience Required

Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$70,000+ annually depending on closed sales per week #INDNORTH

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.