Collision Estimator

Gerber Collision & Glass; Montgomery (AL); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

Great salary

Benefits

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance companies. The Estimator documents repairs, assesses damage, and collaborates with the team to meet KPIs.

The role emphasizes communication, attention to detail, and adherence to DRP requirements, with opportunities for bonuses based on performance.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• Basic computer skills required.
• Awareness of where to look for answers.
• Minimum of 1 year experience in related role.
• Compliance for DRP’s required.
• Willingness to complete I-CAR training.

Responsibilities

• Document all customer interactions with pertinent details.
• Provide accurate, timely information guiding customers through repair process.
• Ensure compliance with insurance client requirements and metrics.
• Communicate with team members per WOW Operating Ways.
• Inform customers of requests and needs to appropriate staff.
• Greet customers with positive energy in person and on the phone.
• Participate in daily production walks with Management.
• Assist team members as needed.
• Attend training and information sessions as required.

Skills

Repair knowledge

Basic computer skills

DRP compliance

I-CAR training willingness

Valid driver's license

Problem solving

Education

High School Diploma or equivalent

Job description

AL Montgomery-Wares Ferry Rd - 115034

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Benefits

• You’ll receive a great salary and benefits, and experience the support and opportunity you deserve.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience Required
• Knowledge, Skills, & Abilities
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

• Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
• Estimated $50,000 - $77,000 / Year
• In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay

• This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Employer Statement

• At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.