Estimator

Bailey's Automotive Services Inc; Fargo (ND); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement plan

Paid time off

Costco membership

Discount on parts and services

Job summary

A local automotive service provider in Fargo is seeking a skilled Body Shop Estimator. This role involves inspecting vehicle damages, creating repair estimates, and ensuring customer satisfaction throughout the repair process. Candidates should possess strong problem-solving skills and a detail-oriented mindset, as well as effective communication abilities with customers and insurance partners. Benefits include health insurance, flexible time off, and opportunities for salary growth and training in a supportive team environment.

Qualifications

• Valid driver's license and clean driving record.
• Ability to pass drug/background check.
• Self-motivated and good at problem-solving.
• Able to lift 45lbs and endure physical demands.

Responsibilities

• Inspect vehicles to accurately identify damage.
• Create accurate repair estimates using software.
• Communicate professionally with customers regarding repairs.
• Ensure repairs meet quality and safety standards.

Skills

Problem-solving

Customer service

Detail-oriented

Communication

Organization

Education

Automotive industry experience (2 years)

Tools

Estimating software (e.g., CCC One)

Job description

We’re seeking a Body Shop Estimator who is passionate about helping others, enjoys problem-solving, and delivers exceptional customer service. In this role, you’ll provide an outstanding customer experience while guiding clients through the repair and insurance process with confidence and clarity. You’ll help customers feel comfortable and informed, apply your knowledge of vehicle repairs and OEM procedures, and serve as the central point of communication between customers, insurance partners, and technicians. If you thrive in a fast-paced environment and are looking for opportunities to grow and advance, we’d love to have you on our team.

About the Company

We are a locally and privately owned company that started out in 2012 with offering paintless dent repair services that quickly expanded into offering additional services such as auto and marine detailing and auto body repair. We believe that leadership, communication, financial stability, and having passion for helping clients and team members, are the main factors for our success.

Reports To

The Estimator will report to the Production Manager.

Job Overview

The Body Shop Estimator is responsible for inspecting damaged vehicles, creating preliminary repair estimates, and guiding customers through the repair process from start to finish. This role serves as the primary point of contact between the customer, insurance companies, and the repair facility, ensuring repairs are performed correctly, safely, and in compliance with OEM procedures.

The ideal candidate is detail-oriented, customer-focused, and confident communicating with insurance adjusters while advocating for proper repairs. This position plays a critical role in customer satisfaction, shop profitability, and overall workflow efficiency.

Job Duties

• Inspect vehicles to accurately identify damage and understand vehicle design

• Document vehicle damage thoroughly with notes and photos

• Create accurate repair estimates and supplements using estimating software

• Research and follow OEM repair procedures and safety requirements

• Greet customers and gather all required customer, vehicle, and insurance information

• Communicate clearly and professionally with customers regarding repairs, timelines, and insurance processes

• Provide timely follow-ups and status updates to customers throughout the repair process

• Serve as the primary point of communication between customers, insurance partners, and technicians

• Collaborate with technicians during disassembly and repair planning

• Ensure repairs meet company quality and safety standards

• Maintain organized repair files and a clean, organized work environment

• Effectively manage multiple repairs in a fast-paced environment

• Problem-solve repair challenges as they arise

• Perform additional duties as assigned by management

What we are searching for…

• Ability to pass drug/background check

• Valid driver’s license and clean driving record

• Mature, responsible, and dependable

• Self-motivated and good at solving problems

• Direct and proficient communicator

• Detail oriented and great at organization

• Willingness to learn and put in extra time when needed

• Ability to work in a fast paced environment

• Ability to meet deadlines

• Upbeat and has positive attitude

• Adhere to company policies and procedures

• Cooperate with team members to perform a smooth workflow

• Share ideas and feedback

• An energetic person who enjoys being part of a team that knows how to have fun while also working hard

• Physical requirements: Able to lift 45lbs, as well as stand, walk, kneel, crouch, and bend for extending periods of time

Not Necessary but beneficial

• 2-year of automotive industry experience

• Able to drive a manual transmission

• Familiar with CCC One or other estimating software

Benefits

• Health Insurance

• Health Savings Account

• Paid time off (vacation, personal, sick days)

• Flexibility with time off

• Costco membership

• Dental & Vision Insurance

• 401(k) Retirement plan

• Supplemental Insurance

• Group and Voluntary Term Life/AD&D

• Long/Short Term Disability

• Physical, Financial and Mental Wellness

• Opportunities to volunteer to help community

• Opportunities to learn new skills with paid training

• Opportunity for growth and advancement

• Company attire

• Shop use

• Discount on parts and services

• Full time