Estimate Follow-Up Specialist

Mason Pro Services; Chandler (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

Commission based on performance

Job summary

Mason Pro Services in Chandler, AZ is seeking an empathetic Estimate Follow-up Specialist to engage customers after estimates. This role focuses on listening to needs, presenting options, and avoiding pushy sales tactics.

You will call existing customers, explain services, discuss membership benefits, and schedule appointments while maintaining accurate notes. The position offers hourly pay with commission and a family-oriented culture.

Qualifications

• Strong verbal communication and active listening.
• Comfortable making outbound calls to customers.
• Friendly, honest, and customer-first approach.
• Organized, dependable, and coachable.
• Experience with follow-up is a plus.

Responsibilities

• Outbound follow-ups reviewing technician-recommended estimates.
• Educate customers on specials and service options.
• Explain membership benefits and fit to customer needs.
• Build trust, answer questions, and help customers decide.
• Schedule appointments and maintain accurate notes.
• Follow through on callbacks and open service opportunities.
• Aim to meet performance goals while protecting customer experience.

Skills

Communication skills

Outbound calls

Tech-savvy

Coachable

Organized

Dependable

Customer-first mindset

Job description

Job Title: Estimate Follow-up Specialist

Company: Mason Pro Services

Compensation: $20.00 - $22.00 hourly + commission

Job Type: Full-time

Position Summary

Mason Pro Services is a family-owned, family-oriented company looking for a customer focused Estimate Follow-up Specialist to join our team. We take pride in treating our customers and employees like family-with honesty, respect, and genuine care. This is not a pushy, traditional sales role. Your job is to listen, understand the customer's needs, and help them access services that will genuinely benefit them. We do not believe in selling people things they do not need.

Key Responsibilities

• Outbound Follow-ups: Focus heavily on outbound follow-ups by calling existing customers to review technician-recommended estimates.
• Customer Education: Share relevant specials, promotional opportunities, and service options thoroughly.
• Membership Management: Explain company membership benefits and determine whether they fit the customer's specific needs.
• Relationship Building: Answer questions, build trust, and help customers make informed decisions.
• Scheduling & Documentation: Book appointments and maintain highly accurate customer notes in our system.
• Pipeline Management: Follow through diligently on callbacks and open service opportunities.
• Performance Goals: Work toward meeting performance goals while strictly protecting the integrity of the customer experience.

Qualifications & Requirements

• Communication Skills: Strong verbal communication and active listening skills.
• Customer-First Mindset: A helpful, honest, and customer-first approach to customer interactions.
• Comfort with Outbound Calls: Completely comfortable making phone calls and directly asking for the customer's business.
• Experience: Previous follow-up experience is preferred but not required.
• Professional Attributes: Organized, dependable, and highly open to professional coaching.
• Tech-Savvy: Comfortable using standard phone systems and customer management software.

Compensation & Benefits

• Competitive Pay: Base pay of $20.00-$22.00/hr plus a performance-based commission.
• Paid Training: Fully paid training and ongoing professional coaching to ensure your success.
• Culture: A supportive, family-oriented work environment that values every employee.
• Career Growth: Excellent opportunities for professional growth and long-term career advancement within the company.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

Salary: $20.00 - $22.00 per hour