Esthetician

SpaWell at Hyatt Regency Maui Resort; Lahaina (HI); On-site; USD 28,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa

Job summary

Trilogy Spa Holdings operates the Spa at Hyatt Regency Maui, delivering professional facial and skincare services to hotel guests. Estheticians follow SOPs, maintain high professionalism, and communicate guest needs effectively.

Candidates should have a HI Esthetics License and 1-3 years of experience in esthetics, preferably in a resort setting, with strong English communication and a professional demeanor.

Qualifications

• High School diploma or equivalent required.
• HI Esthetics License required.
• 1-3 years’ esthetician experience preferred (hotel/resort).
• Knowledge of esthetics practices and skincare.
• Polished, professional with strong written and verbal English.
• Basic computer skills (Microsoft Office).
• Experience with Booker, Book4Time, Spa Soft preferred.

Responsibilities

• Adhere to Trilogy’s service philosophy and spa policies.
• Anticipate guest needs and uphold Forbes 5 Star criteria.
• Interact respectfully and professionally with guests and team.
• Provide facial and skincare services per guest preferences and standards.
• Offer consultations and personalized recommendations; upsell services and retail.
• Maintain clean, organized treatment areas and equipment.

Job description

COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

JOB SUMMARY

The Esthetician is responsible for providing guests with comprehensive and professional facial and skincare services, adhering to company SOP’s and brand standards. Performs esthetics services offered on spa menu, using proper draping techniques, while maintaining the highest level of professionalism. Effectively communicates with guests to understand their desired needs and areas of concern, while maintaining a high level of customer service standards.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
• Provide knowledgeable and thorough facial and skincare services, based on guest preferences, while demonstrating professionalism, respect, and sensitivity to guest needs.
• Provide guest consultation and personalized recommendations, based on guest’s needs, as well as sell and upsell retail products and enhancement treatments.
• Responsible for fostering client relationships to enhance satisfaction, ensure repeat business, and support client retention initiatives.
• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
• Comply with and maintain safety, sanitation, and disinfection standards, properly cleaning and sanitizing products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
• Provide guests with a tour of the spa facility, as needed.
• Communicate guest complaints or any maintenance issues to Spa Management.
• Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

• Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
• Must have a current HI Esthetics License.
• Must have at least 1-3 years’ experience in an Esthetician position, preferably in a hotel/resort.
• Knowledge of Esthetics and Esthetic practices.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Basic computer software skills, including Microsoft Office.
• Previous experience with Booker, Book4Time, Spa Soft preferred.

BENEFITS/PERKS

• Medical, Dental and Vision (FTE only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

COMPENSATION : 28% Service Commission vs Hourly + Service Charge + Retail Commission

This is a hourly vs commission position. The anticipated commissions earned for this role translates to an hourly pay range of $20.00 to $50.00 , not including gratuity. This rate and pay structure is only applicable for jobs to be performed at The Spa at Hyatt Regency Maui. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employee Partners are guaranteed at least minimum wage for the hours worked during a given two week payroll period. The Employee Partner will be paid either this wage guarantee total or the total rate of pay per treatment(s) whichever amount is greater (calculated by hours worked during the payroll week). Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.