Massage Therapist

Sisley Spa at The Nora Hotel; West Palm Beach (FL); On-site; USD 19,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision (FTE only)

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa &

Job summary

Sisley Spa at The Nora Hotel in West Palm Beach is opening soon and seeks a Massage Therapist to deliver massages, baths, and body therapies with exceptional guest care.

You will follow SOPs, uphold Forbes 5 Star-level standards, and build lasting client relationships while promoting spa retail and enhancement services. Florida license and 1–3 years of luxury spa experience are required; English proficiency and strong professionalism are essential. Knowledge of spa software is a plus.

Qualifications

• Must have a High School diploma or equivalent.
• Must have a current FL Massage Therapy License.
• Must have 1-3 years’ experience in a Massage Therapist position, preferably in a luxury hotel/resort environment.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Basic computer software skills, including Microsoft Office.
• Previous experience with Booker, Book4Time, Spa Soft preferred.

Responsibilities

• Adhere to Trilogy’s 'Flawless Service, Every Guest, Every Day' philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold spa service standards, including Forbes 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, showing respect and attentiveness.
• Provide knowledgeable and thorough massage therapy and body treatment services.
• Provide guest consultations and personalized recommendations, and upsell retail products and enhancements.
• Foster client relationships to enhance satisfaction and encourage repeat business.
• Set up and break down of designated treatment areas with clean and organized workspaces.
• Comply with safety, sanitation, and disinfection standards per Trilogy and governing boards.
• Provide tours of the spa facility to guests, as needed.
• Report guest complaints or maintenance issues to Spa Management.
• Attend mandatory vendor and company training sessions.

Skills

Guest service

Professional communication

English proficiency

Education

High School diploma or equivalent

FL Massage Therapy License

Tools

Booker

Book4Time

Spa Soft

Job description

Join the opening team at Sisley Spa at The Nora Hotel, the new 201-key luxury hotel, opening this October in West Palm Beach! As the first Sisley Spa in Florida, this luxury wellness destination will offer world-class treatments, exceptional guest experiences, and the opportunity to build your career with one of the world's most prestigious skincare and spa brands.

COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Illinois, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, "Flawless service: Every Guest, Every day."

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

JOB SUMMARY

The Massage Therapist is responsible for providing guests with comprehensive and professional massage, baths, and body therapies, adhering to company SOP’s. Performs massage services offered on spa menu, using proper draping techniques, while maintaining the highest level of professionalism. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s "Flawless Service, Every Guest, Every Day" philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
• Provide knowledgeable and thorough massage therapy and body treatment services, while demonstrating professionalism, respect, and sensitivity to guest needs.
• Provide guest consultation and personalized recommendations, based on guest’s needs, as well as sell and upsell retail products and enhancement treatments.
• Responsible for fostering client relationships to enhance satisfaction, ensure repeat business, and support client retention initiatives.
• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
• Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
• Provide guests with a tour of the spa facility, as needed.
• Communicate guest complaints or any maintenance issues to Spa Management.
• Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

• Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
• Must have a current FL Massage Therapy License.
• Must have at least 1-3 years’ experience in a Massage Therapist position, preferably in a luxury hotel/resort environment.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Basic computer software skills, including Microsoft Office.
• Previous experience with Booker, Book4Time, Spa Soft preferred.

BENEFITS/PERKS

• Medical, Dental and Vision (FTE only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

COMPENSATION:

26% Service Commission vs hourly + Service Charge + Retail Commission

This is a hourly vs commission position. The anticipated commissions earned for this role translates to an hourly pay range of $14.00 to $65.00 , not including gratuity. This rate and pay structure is only applicable for jobs to be performed at Sisley Spa at The Nora Hotel. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employee Partners are guaranteed at least minimum wage for the hours worked during a given two week payroll period. The Employee Partner will be paid either this wage guarantee total or the total rate of pay per treatment(s) whichever amount is greater (calculated by hours worked during the payroll week). Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.