Esthetician

111 SKIN SPA/CLINIC at The Plaza Hotel; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision (Full-Time)

401K Matching

PTO - Paid/Holiday Time Off

VTO - Voluntary Time Off

Discounts on Retail Products and Spa

Job summary

The Esthetician role at Trilogy Spa Holdings involves delivering comprehensive facials, baths and body therapies to guests in a high-end spa environment inside a hotel setting. You will maintain professional standards, ensure proper draping, and demonstrate excellent communication and flexibility to meet guest needs.

Responsibilities include setup/breakdown, facility tours, and upholding Forbes 5 Star standards while providing top-tier service to guests.

Qualifications

• Must have a High School diploma or equivalent.
• Must have current state Esthetics License.
• Candidate must be authorized to work in the US.
• Must have 1–3 years of esthetician experience, preferably in hotel/resort.
• Must be able to stand for long periods.
• Polished, professional with strong English communication.
• Flexible schedule incl. nights, weekends, holidays; on-call availability.
• Organized, timely and detail-oriented.

Responsibilities

• Provide guests with comprehensive facials, baths and body therapies.
• Maintain professionalism with proper draping techniques and high service standards.
• Set up and break down treatment areas; keep areas neat and stocked.
• Tours of spa facilities when needed; interact respectfully with guests and coworkers.
• Anticipate guest needs and uphold Forbes 5 Star standards.
• Escalate guest problems to Spa Manager; ensure safety and sanitation.

Skills

Customer service

Communication

English proficiency

Friendly demeanor

Hospitality

Education

High School diploma or equivalent

Esthetics license (state)

Tools

Basic computer skills

Job description

Company Overview

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, "Flawless service: Every Guest, Every day."

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary

The Esthetician is responsible for providing guests with comprehensive and professional facials, baths, and body therapies. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to perform services using proper draping techniques, while maintaining the highest level of professionalism at all times. Scheduling, dependability, and flexibility are a must.

Responsibilities

• Understand and abide by Trilogy and Guerlain Spa policies and procedures.
• Provide guests with a thorough and knowledgeable spa service.
• Demonstrate respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
• Provide spa guests with a tour of spa facilities, when needed.
• Interact cooperatively with, and with consideration towards guests and co-workers.
• Anticipate guest’s needs and adhere to Guerlain Spa and Trilogy’s standards for guest service, including FORBES 5 Star Standards.
• Communicates guest problems or complaints to the Spa Manager on Duty.
• Maintain safety and sanitation standards.
• Decisions of a broad nature are made in accordance with general policy and procedures.

Qualifications

• Must have a High School diploma or equivalent.
• Must have current state Esthetics License.
• Candidate must be authorized to work in the US.
• Must have at least 1-3 years experience in an Esthetician position, preferably in a hotel/resort.
• Must be able to stand for long periods of time.
• Knowledge of Esthetics and Esthetics practices.
• Must have a flexible schedule, including days, nights, holidays, and weekends, and must be available on an "On Call" basis, if needed.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, timely and detail-oriented.
• Basic Computer software skills.

Benefits/Perks

• Medical, Dental and Vision (Full-Time Employees only)
• 401K Matching
• PTO - Paid/Holiday Time Off
• VTO - Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation

25% Service Commission vs hourly + Service Charge + Retail Commission