Medicaid Recovery Caseworker (Onsite- Irving, TX)

Gainwell Technologies; Irving (TX); Hybrid; USD 30,500 - 43,500; Full time

Benefits offered by this job

Health benefits (medical, dental, and vision)

401(k) with company match

Flexible vacation policy

Career growth and advancement opportunities

Company-provided computer for work use

Job summary

Gainwell Technologies is looking for a Medicaid Recovery Caseworker in Irving, TX. This position requires managing caseloads, handling communications with clients and attorneys, and requires a high school diploma and paralegal experience. The role starts onsite full-time during training before transitioning to a hybrid schedule. Employees receive health benefits from Day 1, a 401(k) match, flexible vacation, and opportunities for career advancement. Pay ranges from $30,500 to $43,500 annually depending on experience.

Qualifications

• Minimum three years of experience in legal support, case management, or related field.
• Experience as a legal assistant, caseworker, or claims specialist preferred.
• Knowledge of Medicaid and healthcare claims is advantageous.

Responsibilities

• Manage caseload from start to finish.
• Handle calls with attorneys and clients.
• Negotiate and settle claim amounts.
• Conduct case follow-ups and analyze case information.

Skills

Organizational skills

Communication skills

Customer service skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Paralegal certificate/degree

Job description

Medicaid Recovery Caseworker (Onsite - Irving, TX)

Location: Irving, TX, US, 75038

Summary

At HMS, we make the healthcare system work better for everyone. We fight fraud, waste, and abuse so that people have access to the care they need—now and in the future. We’re seeking a Caseworker to join our team. This role begins onsite full-time during training and transitions to a hybrid schedule upon successful completion of training and performance review—allowing you to work part of the week from home. This is a unique, specialized position offering comprehensive training—perfect for individuals with or without prior experience. If you have an interest or background in areas such as law (probate, elder law, Medicaid, subrogation), real estate valuation, investigations, or collections, this could be a great fit. In this role, you’ll manage your own caseload from start to finish—researching and investigating assets, filing probate claims, working with attorneys and stakeholders, and following each case through to closure or payment. No two cases are alike, making each day varied and engaging.

Your role in our mission

• Professionally handle incoming and outgoing calls with attorneys, court staff, clients, recipients, and family members.
• Manage and maintain a variety of cases with accurate and up-to-date notes from creation to recovery.
• Research and verify third-party liability, probate, and beneficiary assets.
• Prepare and submit correspondence, liens, claims, and other legal documents.
• Negotiate and settle claim or lien amounts in accordance with contract guidelines.
• Resolve claim disputes and collaborate with attorneys and stakeholders to ensure timely progress.
• Conduct follow-ups on case status and payment updates.
• Analyze case information from multiple sources to draw informed conclusions.
• Prioritize critical events and ensure all internal and legal deadlines are met.

What we're looking for

• High School Diploma or GED required;
• Paralegal certificate/degree, or equivalent relevant work experience required.
• Minimum of three (3) years of experience in legal support, case management, healthcare claims, customer service, Medicaid support, or a related field required.
• Experience as a legal assistant, caseworker, paralegal, claims specialist, or administrative support professional preferred.
• Knowledge of Medicaid, Medicare, healthcare claims, legal documentation, or case processing preferred.
• Proficiency in Microsoft Outlook, Word, and Excel required, with strong organizational, communication, and customer service skills.

What you should expect in this role

• Employees are required to work onsite full-time.
• The role includes a mandatory two-month onsite training period.
• The work and training schedule is Monday through Friday, 8:00 AM to 5:00 PM.
• Video participation is required for all interviews and during the first week of orientation.

Employee Benefits & Perks

Health benefits (medical, dental, and vision) begin on Day 1 of employment. 401(k) with company match and additional benefits become available within the first few months. Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee’s start date. Career growth and advancement opportunities are encouraged and supported. A company‑provided computer is supplied for work use.

Pay range: $30,500.00 – $43,500.00 per year, base pay varies by region, experience, etc. All salaried, full‑time candidates eligible for generous vacation, 401(k) employer match, comprehensive health benefits, educational assistance, leadership and technical development academies.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, veteran status, disability, or other legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include all forms of pay and benefits.

Nearest Major Market: Irving
Nearest Secondary Market: Dallas