Estate Operations Specialist — Client-Focused Financial Services

LPL Financial LLC; Austin (TX); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking an Estate Senior Operations Specialist for the Wealth Advisors Group in Austin, TX. This role supports desk advisors by handling account inquiries and facilitating Death and Divorce processes with a client-first approach.

The position emphasizes collaboration, accuracy, and timely communication, contributing to a high-quality service experience for advisors and clients alike.

Qualifications

• 2+ years’ direct client experience within the financial services industry.
• 1+ years’ call center experience.

Responsibilities

• Prepare and process new account paperwork, signatures, and ACAT transfers.
• Assist desk advisors via inbound/outbound calls and address client inquiries.
• Review court documents related to Death and Divorce processes.
• Provide feedback to management to improve client experience and efficiency.
• Roster of operational policies and procedures compliance.

Skills

Client service

Call center experience

Communication skills

Team collaboration

Financial services knowledge

Tools

Salesforce

Client Works

Job description

LPL Financial is seeking an Estate Senior Operations Specialist for the Wealth Advisors Group in Austin, TX. This role supports desk advisors by handling account inquiries and facilitating Death and Divorce processes with a client-first approach.

The position emphasizes collaboration, accuracy, and timely communication, contributing to a high-quality service experience for advisors and clients alike.