Estate Operations Specialist – Senior, Client-Focused

LPL Financial; Austin (TX); On-site; USD 33,000 - 54,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

The Estate Senior Operations Specialist within the LPL Wealth Advisors Group will be part of a team supporting LPL corporate-based advisors. These desk advisors manage certain retail accounts formerly handled by independent advisors. The role focuses on Death and Divorce processes with high-touch client service.

Ideal candidates are client-focused, detail-oriented, and capable of delivering professional service while maintaining compliance and efficiency in a fast-paced environment.

Qualifications

• 2+ years’ direct client experience within the financial services industry.
• 1+ years’ call center experience.
• Proficient in MS Office and web-based applications.
• Experience using Salesforce and ClientWorks a plus.
• Excellent verbal and written communication skills.
• Positive, customer-focused attitude and demeanor with a desire to provide outstanding service.
• Ability to work effectively within a team environment and learn complex financial information quickly.

Responsibilities

• Preparing and processing new account paperwork, including forms, signatures, and documentation for processing.
• Assist desk advisors in addressing client queries via phone (inbound/outbound) including account maintenance, cash management, and tax reporting.
• Proactively hand off clients seeking financial advice and trading requests to desk advisors.
• Review and interpret court documents related to Death and Divorce Processes.
• Participate in training to stay current with policies and procedures.
• Provide regular feedback to management to improve client experience and operational efficiency.
• Communicate policies and procedures clearly and accurately.
• Exercise sound business judgment and research client issues.
• Refer new clients going through the Estate Process to Financial Advisors.

Skills

Client service experience

Call center experience

Verbal communication

Written communication

MS Office proficiency

Salesforce experience

Tools

Salesforce

ClientWorks

MS Office

Job description

The Estate Senior Operations Specialist within the LPL Wealth Advisors Group will be part of a team supporting LPL corporate-based advisors. These desk advisors manage certain retail accounts formerly handled by independent advisors. The role focuses on Death and Divorce processes with high-touch client service.

Ideal candidates are client-focused, detail-oriented, and capable of delivering professional service while maintaining compliance and efficiency in a fast-paced environment.