Espresso Equipment Customer Experience Pro (B2B)

Espresso Parts LLC; United States; On-site; USD 30,000 - 39,000; Full time

Job summary

Espresso Parts LLC in the coffee equipment space is seeking a customer service professional to support B2B and B2C clients, answering product questions and guiding purchases.

You will manage accounts, resolve issues, and collaborate with vendors to secure repairs and parts, providing an outstanding customer experience daily.

Ideal candidates have CRM experience, strong communication, and a passion for coffee technology.

Qualifications

• Minimum 2 years of experience in coffee industry and knowledge of espresso equipment.
• Experience handling B2B and B2C sales via phone, email, and live chat.
• Familiar with CRM systems to manage customer accounts.
• Strong understanding of espresso coffee and SCA standards.

Responsibilities

• Answer product and service questions to attract customers.
• Open and maintain customer accounts with accurate information.
• Resolve customer issues by clarifying, diagnosing, and solving.
• Process returns and product warranties.
• Answer multi-line phone, email, and live chat inquiries.
• Support team by achieving related results as needed.

Skills

CRM usage

Customer service

B2B sales

B2C sales

Phone & email support

Tools

CRM software

Live chat software

Phone system

Job description

Espresso Parts LLC in the coffee equipment space is seeking a customer service professional to support B2B and B2C clients, answering product questions and guiding purchases.

You will manage accounts, resolve issues, and collaborate with vendors to secure repairs and parts, providing an outstanding customer experience daily.

Ideal candidates have CRM experience, strong communication, and a passion for coffee technology.