Enterprise Strategic Program Manager

Agilent; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Agilent is seeking a senior-level candidate to manage and oversee Enterprise laboratory-wide service programs at customer sites. You will collaborate with the Enterprise Sales team to design and implement Enterprise-level support programs that meet client needs and drive successful implementation.

You will determine program plans, budgets, staffing, and timelines, build client relationships, and manage risk and costs with P&L ownership.

Qualifications

• Bachelor's or Master's degree in Chemical Engineering, Chemistry, or equivalent.
• 5-7 years of laboratory instrumentation support and/or sales experience.
• Strong business acumen with a customer-first mindset.
• Understanding of the laboratory instrument service/maintenance business (process and financial).
• Ability to design, price, implement, and manage complex lab service programs.

Responsibilities

• Manage and oversee Enterprise laboratory-wide service programs at customer sites.
• Collaborate with the Enterprise Sales team to develop Enterprise-level support opportunities.
• Design and implement complex integrated support solutions for customers.
• Determine program plans, budgets, structures, schedules, and staffing requirements.
• Build and maintain strategic client relationships for ongoing success.
• Conduct thorough risk assessments and coordinate internal and external teams.
• Manage customized solution costing and ensure implementation within budgets.
• Maintain profit and loss responsibility for assigned programs.
• Implement and deploy customer CrossLab solutions and related projects.
• Lead customer physical inventory and asset tagging activities.
• Provide cross-functional team leadership aligned with company policies.
• Identify, onboard, and manage third-party service provider relationships.
• Travel to customer sites (50% of time) for oversight.

Skills

Business acumen

Customer focus

Leadership

Communication

Project management

Cross-functional collaboration

Education

Bachelor's or Master's in Chemical Engineering or Chemistry

Job description

What you'd do:

• Manage and oversee Enterprise laboratory-wide service programs at customer sites
• Collaborate with sales team to develop Enterprise support opportunities
• Design and implement complex integrated support solutions for customers
• Determine program plans, budgets, structures, schedules, and staffing requirements
• Build and maintain strategic client relationships for ongoing success
• Conduct thorough risk assessments and coordinate internal and external teams
• Manage customized solution costing and ensure implementation within budgets
• Maintain profit and loss responsibility for assigned programs
• Implement and deploy customer CrossLab solutions and related projects
• Lead customer physical inventory and asset tagging activities
• Provide cross-functional team leadership aligned with company policies
• Identify, onboard, and manage third-party service provider relationships
• Travel to customer sites (50% of time) for oversight

What they want:

• Bachelor's or Master's in Chemical Engineering, Chemistry, or equivalent
• 5-7 years of laboratory instrumentation support and/or sales experience
• Strong business acumen and strong customer focus mindset
• Understand laboratory instrument service/maintenance business (process and financial)
• Design, price, implement, and manage complex laboratory service programs
• Demonstrated team building, development, and cross-functional leadership skills
• Commitment to industry standard project management discipline and practices
• Third-party service provider relationship development and management experience
• Excellent written and verbal communication and collaboration skills
• Customer contracting and Scope of Work development experience

Nice to have:

• Master's of Business Administration (MBA) degree preferred for advancement
• Project Management Professional (PMP) certification credential preferred

Original posting from Agilent:

Job Description

Job Summary

• Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites.
• Collaborates with the Agilent Enterprise Sales team to develop sales opportunities, design Enterprise-level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.
• Responsible for managing the delivery of large integrated support services solutions to external customers and supporting major laboratory-wide services programs, often involving cross-functional and multi-vendor efforts.
• Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.Major duties of this role include:
• Assists external customer in the definition and implementation of complex integrated solutions requiring relevant products and services.
• Builds and maintains client relationships.
• Is accountable for a thorough risk assessment of the overall program/project.
• Coordinates internal and external project team members' contribution.
• Is responsible for costing of customized solutions and ensuring implementation within budgets.
• Has profit and loss responsibility.
• Works on project management assignments with broadly defined objectives.
• Solves non-routine issues, challenges and problems within field of specialization
• Must apply and demonstrate commitment to industry accepted project management processes, practices, tools, and behaviors.
• Will be responsible for the successful management, implementation, and deployment of assigned customer CrossLab solutions and projects.
• Lead Customer physical inventory and asset tagging activities.
• Provide Cross-functional team leadership that is in line with Agilent policies and procedures.
• Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.

Qualifications

• Bachelor Degree or Masters in Chemical Engineering, Chemistry or equivalent.
• 5 to 7 years of laboratory instrumentation support and/or sales experience.
• Strong business acumen skills. MBA is an asset.
• Ability to manage and understand laboratory instrument service and maintenance business (process & financial).
• Strong customer focus with a customer first mindset.
• Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites.
• Team building/development and leadership skills.
• Dedication and commitment to industry standard project management discipline. PMP certification is an asset.
• Effective collaboration skills.
• 3rd party service provider relationship development and management skills.
• Excellent written and verbal communication skills.
• Customer contracting and Scope of Work development experience

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

Bachelor's or Master's in Chemical Engineering, Chemistry, or equivalent5-7 years of laboratory instrumentation support and/or sales experienceStrong business acumen and strong customer focus mindsetUnderstand laboratory instrument service/maintenance business (process and financial)Design, price, implement, and manage complex laboratory service programsDemonstrated team building, development, and cross-functional leadership skillsCommitment to industry standard project management discipline and practicesThird-party service provider relationship development and management experienceExcellent written and verbal communication and collaboration skillsCustomer contracting and Scope of Work development experience