ESP Program Liaison — Hybrid (Dearborn)

TeleTech Holdings, Inc.; Dearborn, Northern (MI, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training Programs

Percepta College

Health Savings Account

Flexible Spending Account

Job summary

Percepta is hiring an ESP Program Liaison in Dearborn, MI to serve as the subject matter expert for Ford/Lincoln Protect (FLP) policies and the ESC program. The role supports Ford Management, ASM’s, and the Protect Hotline to deliver exceptional customer experiences.

The Hybrid role offers 3 days onsite and 2 days remote, with pay at $16.90 per hour and comprehensive benefits including health, dental, vision, 401(k) and tuition programs.

Qualifications

• High School diploma or equivalent required. Some college coursework desired.
• One to three years’ experience preferably in the Extended Service Plan program

Responsibilities

• Serve as SME for Ford/Lincoln Protect (FLP) policies and ESC program.
• Provide guidance to Ford Management, Area Sales Managers (ASM’s), and the FLP Hotline.
• Complete a variety of other responsibilities in support of the Ford/Lincoln Protect program.
• Analyze exception requests from ASM’s in the field relating to FLP or ESC program.
• Submit manual check requests for Ford / Lincoln Protect and ESC programs and enter checks into CCAP System.

Skills

ESP program experience

Policy knowledge

Cross-functional comms

Education

High School diploma

Some college coursework

Job description

Percepta is hiring an ESP Program Liaison in Dearborn, MI to serve as the subject matter expert for Ford/Lincoln Protect (FLP) policies and the ESC program. The role supports Ford Management, ASM’s, and the Protect Hotline to deliver exceptional customer experiences.

The Hybrid role offers 3 days onsite and 2 days remote, with pay at $16.90 per hour and comprehensive benefits including health, dental, vision, 401(k) and tuition programs.