ESP Program Liaison: Policy Expert & Implementation

Percepta LLC; Dearborn (MI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

FSA

HSA

401(k) with match

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Job summary

Percepta LLC in Dearborn, MI seeks an ESP Program Liaison to become the subject matter expert on Ford/Lincoln Protect policies, including ESC, and to support Ford Management, ASM’s, and hotline operations. You will drive program processes, resolve exceptions, and coordinate with vendors and internal teams.

Ideal candidates have 1–3 years in Extended Service Plan programs and a strong customer-service mindset.

Qualifications

• High School diploma required; some college coursework desired.
• One to three years’ experience preferably in the Extended Service Plan program.

Responsibilities

• Serve as subject matter expert for Ford/Lincoln Protect (FLP) policies and procedures including ESC.
• Provide support and guidance to Ford Management, ASM’s, and the FLP Hotline.
• Complete a variety of responsibilities to support the FLP program.
• Coordinate with Accounts Payable and vendor teams to manage payments and checks.
• Communicate program updates and resolutions to requesters.

Skills

ESP Program Knowledge

Education

High School diploma or equivalent

Job description

Percepta LLC in Dearborn, MI seeks an ESP Program Liaison to become the subject matter expert on Ford/Lincoln Protect policies, including ESC, and to support Ford Management, ASM’s, and hotline operations. You will drive program processes, resolve exceptions, and coordinate with vendors and internal teams.

Ideal candidates have 1–3 years in Extended Service Plan programs and a strong customer-service mindset.