Escrow Team Lead

Planet Home Lending, LLC; Irving (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Planet Home Lending, LLC is seeking an Escrow Team Lead to manage complex escrow tasks, resolve escalated issues, and ensure compliance with applicable guidelines. The role includes overseeing training for escrow specialists and supporting management with performance reviews.

The position requires leadership, strong communication, and the ability to work in a fast-paced environment while maintaining accuracy and meeting deadlines.

Qualifications

• Demonstrated leadership and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong math and analytical skills and attention to detail.

Responsibilities

• Handle escalated escrow issues and provide timely resolutions.
• Ensure compliance with state, federal and investor guidelines.
• Lead training for escrow specialists and assist with performance reviews.

Skills

Leadership

Communication

Multi-tasking

Organization

Problem solving

Math skills

Windows proficiency

Education

High school diploma or equivalent

Tools

Microsoft Windows

Job description

Job Summary

The Escrow Team Lead is responsible for handling more complex tasks within the Escrow Department and resolving escalated issues. Ensures compliance with state, federal and investor guidelines as they relate to the Escrow Department. Ensures Escrow tasks, reports and assignments are completed timely and accurately. Manages training of the Escrow Specialists and assists management with performance reviews.

Essential Duties and Responsibilities

• Tracks and completes tasks associated with escalated issues in a timely manner. Responds to escalated inquiries and customer service requests related to the escrow processes. Handles more complex items, performing research, resolving issues and communicating with internal/external clients when needed.
• Monitors all aspects of the escrow process to ensure compliance with all guidelines; Ensures the workflow/priorities are communicated daily to the team. Serves as lead for audit exceptions research and resolution.
• Completes necessary audits to ensure transfers, open items and tasks are processed timely and accurately; prepares reports for management.
• Ensures department processes are streamlined to accomplish assigned objectives. Assists with project implementation and department procedures.
• Manages training of escrow specialists including new hires, training of new processes and re-training for performance issues.
• Provides management with feedback to assist with employee skill reviews and performance reviews
• Monitors vendor performance to ensure compliance with business rules and provides reviews to management monthly
• Miscellaneous duties as assigned.

Position Requirements

Education

• High school diploma or equivalent required

Experience

• Minimum three years loan servicing experience
• Senior experience strongly preferred

Functional/Technical Skills

• Demonstrated Leadership skills
• Strong written and verbal communication
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively to meet deadlines and manage multiple priorities
• Highly organized, detail oriented and proactive
• Ability to problem solve and research issues when needed
• Strong math and analytical skills
• Proficient with Microsoft Windows applications

Environmental/Physical Demands

Work is typically preformed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.