Executive Escrow Officer Assistant

NEW ERA ESCROW; El Segundo (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Job summary

A leading escrow service provider in El Segundo is seeking an Escrow Assistant to support a Senior Escrow Officer by ensuring efficient file management and providing high-level customer service throughout real estate transactions. The ideal candidate will demonstrate technical skills, critical thinking, and a commitment to quality service in a dynamic work environment.

Qualifications

• Ability to work independently with a sense of urgency.
• Exceptional customer service skills.
• Ability to learn and navigate multiple software systems.

Responsibilities

• Maintain an accurate daily task list.
• Evaluate and review real estate contracts.
• Collaborate with branch operations for closings.
• Identify discrepancies and assess risk levels.

Skills

Self-motivated

Customer service

Technical skills

Critical thinking

Oral/Written communication

Quality assurance

Adaptability

Collaboration

Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

The Escrow Assistant plays a key role throughout the real estate transaction by providing centralized support to a Senior Escrow Officer to ensure a smooth closing experience for the consumer. This position is responsible for providing a high level of customer service, ensuring efficient and effective file management, and applying appropriate escrow knowledge throughout the transaction to accurately complete tasks and communicate with escrow clients.

Job Responsibilities:

1. Task Management:

• Maintain an accurate daily task list (workflow dashboard) without overdue items.
• Provide centralized operational support to the escrow officer, including:
• Reviewing commitment/prelim and seller/buyer information forms.
• Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases.
• Balancing files and preparing closing documents.
• Handling any other assigned workflow dashboard tasks.

Document Evaluation:

• Evaluate and review real estate contracts and all supporting documents meticulously.
• Manage files to ensure accuracy and completeness of documentation.
• Compile and process escrow instruction packages.

Branch Collaboration:

• Collaborate with branch operations to prepare for closings.
• Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues.

Risk Assessment:

• Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions.

Competencies:

• Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
• People first approach - providing exceptional customer service to Escrow Officers, agents, and other parties throughout the transaction process.
• Technical skills - ability to learn and navigate multiple software systems with high competency.
• Critical Thinking/Problem solving - identify and resolve problems in a timely manner, gather and analyze information thoughtfully, and maintain confidentiality.
• Partnership/Collaboration - remain open to others' ideas and exhibit willingness to try new things.
• Oral/Written Communication - speak clearly and persuasively in positive or negative situations to advise and resolve issues.
• Quality Assurance - demonstrate accuracy and thoroughness, monitor own work to ensure quality.
• Adaptability - adapt to changes in the work environment, prioritize and manage demands, and remain resilient amidst change, delays, or unexpected events.
• Building Collaborative Relationships - develop, maintain, and strengthen partnerships with agents and colleagues, providing information, assistance, and support.