Escrow Support Processor

Creative Solutions Services, LLC; Jacksonville (FL); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

Creative Solutions Services, LLC is seeking an Escrow Support Post-Closing Processor to provide essential operations support for residential escrow transactions after closing. You will review and reconcile documents, ensuring accuracy and compliance with recording requirements and fees.

The role requires attention to detail, the ability to manage high-volume work, and adherence to established procedures. Onsite work in Jacksonville, FL with standard hours and potential overtime based on volume.

Qualifications

• 1–2 years of experience in title, escrow, mortgage, or related fields.
• Strong attention to detail, organization, and time-management skills.
• Ability to manage multiple assignments in a high-volume environment.
• Proficiency with Microsoft Office applications and Adobe Pro.
• Ability to handle confidential customer and transaction information.

Responsibilities

• Review post-closing files and recording packages for completeness and accuracy.
• Review deeds, mortgages, riders, affidavits, and related documents for signatures, notarization, vesting, and legal descriptions.
• Compare information across closing documents and systems to identify discrepancies.
• Verify recording fees, page counts, and transaction details.
• Document shortages, overages, and fee variances.
• Prepare, scan, index, and upload recording documents into repositories and workflows.

Skills

Attention to Detail

Time Management

Communication

Problem-Solving

Microsoft Office

Adobe Pro

Tools

FAST

TRecS

Job description

Rate: $17.80-18.00/hour
Branch Location: Jacksonville, FL 32258
Hours: 8:30 AM – 5:00 PM, Monday–Friday
Overtime: May be required based on business volume

Position Summary

The Escrow Support Post-Closing Processor provides operational support for residential escrow transactions following closing, with a primary focus on reviewing, preparing, reconciling, and submitting documents for recording.

This position reviews deeds, mortgages, riders, affidavits, and related closing documents for accuracy; verifies recording requirements and fees; and prepares recording packages for submission. Success in this role requires strong attention to detail, organization, sound judgment, and the ability to manage high-volume work while following established procedures and controls.

Key Responsibilities

• Review post-closing files and recording packages for completeness, accuracy, and compliance with established procedures.
• Review deeds, mortgages, riders, affidavits, and related documents for:
  • Signatures
  • Notarization
  • Vesting
  • Legal descriptions
  • Other recording requirements
• Compare information across closing documents and systems to identify discrepancies.
• Verify recording fees, page and party counts, and transaction details.
• Document shortages, overages, and fee variances.
• Prepare, scan, index, and upload recording documents into document repositories and workflow systems.
• Create and submit electronic recording packages.
• Verify grantor and grantee information, property data, county indexing fields, recording order, and document images before submission.
• Monitor work queues and complete assigned tasks within established service-level expectations.
• Research and resolve rejected, incomplete, or discrepant recording packages and elevate issues when necessary.
• Maintain accurate workflow notes and documentation of processing activity and outstanding issues.
• Safeguard confidential customer, financial, and transaction information.
• Participate in training, cross-training, coaching, and continuous process improvement activities.

Work Environment & Location

• This is an onsite position located at *** Title Company, 12740 Gran Bay Parkway, Suite 2120, Jacksonville, FL 32258.
• Reliable onsite attendance during assigned working hours is required.
• Standard branch hours are 8:30 AM–5:00 PM.
• Overtime may occasionally be required based on business volume.

Performance Expectations

• Consistently meet established productivity, quality, accuracy, and turnaround-time expectations.
• Maintain a high level of accuracy while processing repetitive, high-volume work.
• Proactively communicate delays, discrepancies, risks, and processing barriers.
• Follow established procedures, job aids, internal controls, and recording requirements.
• Demonstrate accountability for assigned work.
• Promptly identify and address processing errors.

Required Qualifications

• 1–2 years of experience in title, escrow, mortgage, real estate closing, banking operations, document processing, or a similar production environment.
• Strong attention to detail, organization, and time-management skills.
• Ability to manage multiple assignments and changing priorities in a high-volume environment.
• Strong problem-solving, research, and critical-thinking skills.
• Strong written and verbal communication skills.
• Ability to learn and follow detailed procedures, workflows, and job aids.
• Strong computer proficiency and ability to learn multiple systems.
• Proficiency with Microsoft Office applications and Adobe Pro.
• Ability to appropriately handle confidential customer and transaction information.

Preferred Qualifications

• Experience with residential purchase, builder, or new-construction transactions.
• Experience with post-closing, recording, or document-review processes.
• Experience with FAST, TRecS, or other title-production systems.
• Prior *** experience.

Core Competencies

• Attention to Detail
• Quality & Accuracy
• Accountability
• Problem-Solving
• Time Management
• Communication
• Team Collaboration
• Adaptability
• Learning Agility

Benefits

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.