Escrow Specialist: Resolve Escrow, Tax & Insurance Issues

Rhode Island Commerce; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Guardian Savings Bank in Cincinnati, OH is seeking an Escrow Specialist to handle escrow analyses, taxes, insurance, and related mortgage payments. You will be the main contact for borrowers, explaining escrow changes clearly by phone and in writing.

Required: High School Diploma, 1–2 years escrow experience, and proficiency with Excel, Word, and Outlook. The role includes monthly reporting, training teammates, and coordinating with vendors to ensure accuracy and compliance.

Qualifications

• High School Diploma required; college credits preferred.
• 1–2 years escrow experience preferred.
• Strong customer service and phone skills are required.
• Exceptional attention to detail and accuracy with escrow transactions.

Responsibilities

• Handle complex escrow inquiries related to taxes, insurance, PMI, and escrow analyses.
• Take ownership of escalated customer account issues and resolve complex research and servicing requests.
• Train new employees and cross-train staff on escrow, tax, insurance, and analysis functions.
• Respond to quality control and compliance review findings and inquiries.
• Complete monthly reporting to ensure mortgage payment adjustments comply with RESPA requirements.
• Review and document accounts with payment changes that fall outside escrow tolerances.
• Complete monthly exception reporting to identify and resolve issues.
• Review and clear vendor exception reports to ensure timely escrow-related processing.
• Prepare and process wires to third-party tax and insurance providers.
• Review, approve, deny, and process claims submitted by tax service providers.
• Collaborate with vendors, customers, tax authorities, insurance carriers, and internal teams to resolve escrow issues.

Skills

Customer service

Phone skills

Attention to detail

Problem solving

Education

High School Diploma

College credits preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Guardian Savings Bank in Cincinnati, OH is seeking an Escrow Specialist to handle escrow analyses, taxes, insurance, and related mortgage payments. You will be the main contact for borrowers, explaining escrow changes clearly by phone and in writing.

Required: High School Diploma, 1–2 years escrow experience, and proficiency with Excel, Word, and Outlook. The role includes monthly reporting, training teammates, and coordinating with vendors to ensure accuracy and compliance.