Escrow Specialist I

Fay Servicing, LLC; Farmers Branch (TX); Hybrid; USD 51,577,344 - 61,074,518; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Hybrid Work Schedule with Remote Flex

Job summary

Fay Servicing, LLC seeks an Escrow Specialist I to manage daily escrow accounts and support mortgage servicing operations. You will analyze escrow data, disburse funds for taxes and insurance, and assist with hazard and flood insurance, MIP/PMI, and tax payments while ensuring regulatory compliance.

You will collaborate cross-functionally to resolve escrow issues in a fast-paced, detail-oriented role, with a path toward broader responsibilities within Fay’s servicing platform.

Qualifications

• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• 1+ years' experience in the mortgage servicing industry.
• 1+ years' experience in Escrow preferred.
• 1+ years' experience in a fast-paced environment.

Responsibilities

• Manage day-to-day escrow accounts and maintain accurate records.
• Analyze financial data for escrow accounts and disburse funds for taxes, insurance and related obligations.
• Assist with hazard insurance, flood insurance, MIP/PMI and Tax payments; ensure regulatory compliance.
• Collaborate with other departments to resolve escrow issues and ensure policy adherence.

Skills

Escrow management

Analytical skills

Problem-solving

Time management

Excellent communication

Interpersonal skills

Customer service orientation

Education

High school diploma or GED required

Associate or Bachelor's degree preferred

Tools

MSP

Microsoft Office

Job description

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.

Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to the AVP, Escrow, this position is responsible for the day-to-day management and maintenance of escrow accounts. This role assists in the analysis of financial data for escrow accounts and facilitates the disbursement of funds for property taxes, insurance and other relevant obligations.

Additionally, the Escrow Specialist I assists with hazard insurance, flood insurance, MIP/ PMI and Tax payments along with Escrow Analysis ensuring compliance with regulatory requirements. This position collaborates closely with other departments to ensure effective resolution of escrow accounts, while maintaining compliance with regulatory requirements and company policies.

Qualifications Include:

• High school diploma or GED Required; Associate or Bachelor’s degree preferred
• 1+ years' experience in the mortgage servicing industry
• 1+ years' experience in Escrow preferred
• 1+ years' experience working in a fast-paced work environment preferred
• Strong knowledge of Microsoft Office products (Excel, Word and Power Point)
• MSP experience preferred
• Strong verbal and written communication skills
• Strong interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Good judgement with the ability to evaluate and make decisions
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service/ client orientation with strong execution skills and results orientation
• Ability to prioritize numerous tasks and manage shifting priorities
• High-level of attention to detail and consistency
• Flexible, open to change, ability to learn new things quickly
• Collaborative; ability to work effectively with others

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hourly range for this position is between $18.00 - $21.32 hourly
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.