Escrow Officer

Mass General Brigham; Orange (CA); On-site; USD 91,000 - 130,000; Full time

Job summary

Mass General Brigham is seeking a mid-level Escrow Officer for its Orange, CA office. You will own your work, partner with a tight team, and drive measurable outcomes in escrow processes.

You will track metrics, contribute to efficiency improvements, and maintain Problem Solving documentation as the workload grows. The role offers mentorship and a path to sharpen empathy and problem-solving skills within contract governance.

Qualifications

• Attention to detail across every deliverable.
• Familiarity with contract schedules and team norms at Mass General Brigham.
• Proven follow-through, demonstrated by shipped work.
• Collaborator who eases mid-level reviews and supports teammates.
• Calm, clear delivery of tough news when needed.
• A point of view that is held loosely but defended well.
• Self-directed bias toward action balanced with knowing when to wait.

Responsibilities

• Track key metrics and report findings to your manager each week.
• Contribute to process improvements that boost efficiency and reduce waste.
• Keep Problem Solving documentation current as the work outpaces it.
• Notice when a general metric is lying and investigate.
• Turn vague empathy requests into shipped, measurable outcomes.
• Spot inconsistencies in feedback before they become complaints.

Skills

Attention to detail

Contract schedules

Follow-through

Collaboration

Emotional intelligence

Communication

Bias toward action

Job description

If you take pride in doing Teamwork work well, the Escrow Officer opening at Mass General Brigham deserves a closer look. Here, a mid-level Escrow Officer owns their work, partners with a tight team, and earns $91,000 - $130,000 while building their career.

Key Responsibilities

• Track key metrics and report findings to your manager each week
• Contribute to process improvements that boost efficiency and reduce waste
• Keep Problem Solving documentation current as the work outpaces it
• Notice when a general metric is lying and dig in
• Turn ambiguous Empathy requests into shipped, measurable outcomes
• Spot the Orange pattern in feedback before it becomes a complaint
• Keep Mass General Brigham's contract commitments visible and on track

What You'll Bring

• Meticulous attention to detail across every deliverable
• Working familiarity with contract schedules and team norms at Mass General Brigham
• Proven follow-through, measured in shipped things rather than good intentions
• A collaborator who makes the mid-level review feel less like an exam
• The composure to deliver bad news early and clearly
• A point of view, held loosely and defended well
• A self-directed bias toward action, balanced by knowing when to wait

Inside Mass General Brigham's Orange headquarters, a question‑everything team treats every Problem Solving bug like a personal insult worth fixing tonight. Our Orange office runs on mutual respect, low ego, and a genuine willingness to help.

This mid-level role pays $91,000 - $130,000 and comes with structured mentorship designed to sharpen your Empathy and Problem Solving over time.

Our hiring manager is personally reviewing every Escrow Officer application that comes in.