Escrow Officer: Mentored Growth, Detail‑Driven Impact

Mass General Brigham; Orange (CA); On-site; USD 91,000 - 130,000; Full time

Job summary

Mass General Brigham is seeking a mid-level Escrow Officer for its Orange, CA office. You will own your work, partner with a tight team, and drive measurable outcomes in escrow processes.

You will track metrics, contribute to efficiency improvements, and maintain Problem Solving documentation as the workload grows. The role offers mentorship and a path to sharpen empathy and problem-solving skills within contract governance.

Qualifications

• Attention to detail across every deliverable.
• Familiarity with contract schedules and team norms at Mass General Brigham.
• Proven follow-through, demonstrated by shipped work.
• Collaborator who eases mid-level reviews and supports teammates.
• Calm, clear delivery of tough news when needed.
• A point of view that is held loosely but defended well.
• Self-directed bias toward action balanced with knowing when to wait.

Responsibilities

• Track key metrics and report findings to your manager each week.
• Contribute to process improvements that boost efficiency and reduce waste.
• Keep Problem Solving documentation current as the work outpaces it.
• Notice when a general metric is lying and investigate.
• Turn vague empathy requests into shipped, measurable outcomes.
• Spot inconsistencies in feedback before they become complaints.

Skills

Attention to detail

Contract schedules

Follow-through

Collaboration

Emotional intelligence

Communication

Bias toward action

Job description

Mass General Brigham is seeking a mid-level Escrow Officer for its Orange, CA office. You will own your work, partner with a tight team, and drive measurable outcomes in escrow processes.

You will track metrics, contribute to efficiency improvements, and maintain Problem Solving documentation as the workload grows. The role offers mentorship and a path to sharpen empathy and problem-solving skills within contract governance.