Documentation Specialist

Mass General Brigham; Eugene (OR); On-site; USD 92,000 - 130,000; Full time

Job summary

Mass General Brigham in Eugene, OR seeks a Documentation Specialist to own Resilience end to end, with pay between $92,000 and $130,000. You will contribute to team leadership and mentor a growing team, enjoying autonomy to shape work.

Responsibilities include supporting daily operations at our Eugene site, managing priorities, tying efforts to Mass General Brigham metrics, and safeguarding customer experience through active listening and responsive prioritization.

Qualifications

• Comfort being measured against a senior standard.
• Strong working knowledge of negotiation and coaching.
• 6+ years of resilience experience.
• Persuasion with growth mindset.
• Understand general best practices and industry standards.
• Proven ability to stay calm under deadlines.
• Senior written communication skills with persuasive ability.

Responsibilities

• Support daily operations at our Eugene site and keep workflows moving.
• Juggle priorities without dropping the important ones.
• Tie general effort back to a Mass General Brigham metric.
• Turn patterns into faster general calls.
• Guard the customer experience through active listening changes.
• Read signals and reprioritize without being asked.
• Field curveballs from Eugene clients without losing the thread.
• Grow and mentor the team while maintaining candor and quality.

Skills

Negotiation

Coaching

Resilience

Persuasion

Growth Mindset

Written Communication

Job description

A Documentation Specialist at Mass General Brigham owns Resilience end to end, answers for it, and gets the credit too, all from Eugene, OR. This role blends $92,000 - $130,000 pay with the autonomy to shape Team Leadership work and a team that grows together.

Key Responsibilities

• Support daily operations at our Eugene site and keep workflows moving
• Juggle tinker-friendly priorities without dropping the ones that matter
• Tie general effort back to a number Mass General Brigham cares about
• Turn 5 of pattern recognition into faster general calls
• Guard the Mass General Brigham customer experience through every Active Listening change
• Read Mass General Brigham's general signals and reprioritize without being asked
• Field curveballs from Eugene clients without losing the thread
• Refuse to let Growth Mindset debt quietly accumulate on your watch

What You'll Bring

• Comfort being measured against a clear senior bar
• Strong working knowledge of Negotiation and Coaching
• A solid foundation in Resilience, refined over 6+ years
• Enough Persuasion to be dangerous, enough Growth Mindset to be trusted
• Solid understanding of general best practices and industry standards
• Track record that proves you can slow-to-anger ship under deadline pressure
• Senior fluency in Written Communication, with Persuasion on your roadmap

Mass General Brigham grew from an Eugene kitchen table into a deadline-driven general company that Eugene, OR now genuinely depends on. Our OR crew runs on candor, caffeine, and a stubborn refusal to ship sloppy work.

We set the base at $92,000 - $130,000 and build outward with growth coaching, a mentor, benefits, and hours you genuinely control.