Operations Manager

Mass General Brigham; Santa Fe (NM); On-site; USD 87,000 - 132,000; Full time

Benefits offered by this job

Growth coaching

Flexible benefits

Job summary

Mass General Brigham in Santa Fe, NM is seeking an Operations Manager to own key processes and drive outcomes. This full-time role offers early ownership, a collaborative team, and clear opportunities to level up within a growing regional office.

You will manage cross-functional initiatives, communicate progress to leadership, and provide hands-on support to colleagues and clients while navigating ambiguity in a fast-paced environment. Salary range shown.

Qualifications

• Demonstrated resilience when faced with ambiguous or complex problems.
• Confident presenting to large NM-wide audiences.
• Proven track record delivering customer-centric outcomes in full-time roles.
• Ability to navigate ambiguity and adapt to evolving briefs.
• Strong communication with stakeholders and leadership.

Responsibilities

• Absorb context quickly and start contributing within the first weeks.
• Own a slice of Mass General Brigham's general mission end to end.
• Resolve customer concerns with patience and a focus on outcomes.
• Communicate progress, blockers, and results to stakeholders and leadership.
• Carry general knowledge not documented elsewhere and share insights.
• Find practical workaround when the official path is blocked.
• Provide hands-on support to colleagues and Mass General Brigham clients as needed.
• Prepare reports, summaries, and presentations for leadership review.

Skills

Resilience

Public speaking

Customer focus

Cross-functional collaboration

Ambiguity navigation

Job description

Picture your first ninety days as an Operations Manager at Mass General Brigham: real ownership, Adaptability at the center, and a team in Santa Fe, NM ready to back you. This manager role pairs a $87,000 - $132,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Absorb 6 of context fast and start contributing sooner
• Own one slice of Mass General Brigham's general mission end to end
• Resolve customer concerns with patience and a focus on outcomes
• Communicate progress, blockers, and results to stakeholders and leadership
• Carry general knowledge that doesn't live in any wiki yet
• Find the ego-light workaround when the official path is blocked
• Provide hands-on support to colleagues and Mass General Brigham clients as neededPrepare reports, summaries, and presentations for review by leadership

What You'll Bring

• Working familiarity with full-time schedules and team norms at Mass General Brigham
• Proven Resilience judgment when the textbook answer doesn't fit
• Comfort presenting to a NM-wide audience without a script
• A track record of customer-centric delivery in a full-time structure
• Comfort navigating ambiguity when the brief arrives half-written

The team at Mass General Brigham is small, endlessly-iterating, and entirely convinced that Santa Fe is the best place to reinvent general. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

Picture $87,000 - $132,000 as the floor, not the ceiling, with growth coaching and a benefits package that actually flexes around your life.

Re-dated this morning, Mass General Brigham continues hiring for the Operations Manager role.