Escrow Manager

Professional Alternatives; Schaumburg (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Professional Alternatives is seeking an Escrow Manager in Schaumburg, IL. This in-office role leads daily escrow operations, ensures regulatory compliance, and drives process improvements to support timely closings and exceptional client service.

The ideal candidate has 3-5 years in escrow operations with RESPA knowledge and at least 2 years in a supervisory capacity, plus strong communication and organizational skills. Join a team focused on excellence, growth, and community engagement.

Qualifications

• 3-5 years of escrow operations experience with RESPA knowledge.
• Minimum of 2 years of supervisory experience.
• In-depth knowledge of title and settlement procedures and escrow accounting practices.
• Excellent communication and organizational skills.
• Ability to work across multiple locations and manage competing priorities.

Responsibilities

• Lead and oversee daily branch operations, ensuring compliance with policies and regulations.
• Establish and refine processes for title, scheduling, closing preparations, closings, and post-closing activities.
• Develop and coach a high-performing escrow team.
• Ensure outstanding customer service by monitoring feedback and addressing concerns.
• Serve as primary contact for escrow inquiries and issue resolution.
• Prepare and manage departmental budgets with focus on expense control and revenue growth.

Skills

Escrow operations

Leadership

Customer service

Communication

Analytical skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

SoftPro

Job description

Job ID#: 40600

Job Title: Escrow Manager
Location:Schaumburg, Illinois (In-office, Monday - Friday)
Position Type:Full-Time

Overview:
Join our dynamic team in Schaumburg, a vibrant suburb of Chicago, as an Escrow Manager. This pivotal role offers an exciting opportunity to lead escrow operations, develop strong client relationships, and contribute to the success of a reputable organization committed to excellence and growth. If you are a results-driven professional with a passion for leadership and operational efficiency, we want to hear from you.

Key Responsibilities

• Lead and oversee daily branch operations, ensuring adherence to company policies, federal, state, and local regulations, and industry standards.
• Establish, monitor, and refine processes for accurate and timely processing of title, scheduling, closing preparations, closings, and post-closing activities.
• Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
• Ensure outstanding customer service by actively monitoring customer feedback through CQE and addressing any concerns promptly.
• Serve as the primary point of contact for customer inquiries and issue resolution related to escrow transactions.
• Prepare, manage, and optimize departmental budgets with a focus on expense control and revenue growth.
• Maintain up-to-date knowledge of RESPA guidelines, title and settlement regulations, and internal policies to ensure compliance and best practices.
• Stay informed about competitors' products, services, and pricing to support strategic decision-making.
• Promote community involvement and convey Pulte's values and culture through active participation in division and community events.
• Act as a liaison among all parties involved in escrow transactions to facilitate smooth closings and enhance client satisfaction.
• Handle all aspects of escrow and settlement closeouts, ensuring All Funds Statutes and Good Funds regulations are followed.
• Review escrow quality assurance reports, resolve outstanding issues, and implement corrective actions as needed.
• Perform additional duties as assigned to support operational excellence and business growth.

Qualifications

• Education:High School Diploma or equivalent required; additional certifications/licenses as mandated by state/federal agencies.
• Licensing:Notary Public license if required by State.
• Experience:
  • 3-5 years of escrow operations experience, with a strong understanding of RESPA regulations and underwriting guidelines.
  • Minimum of 2 years of supervisory experience in a leadership role.
  • In-depth knowledge of title and settlement procedures, compliance standards, and escrow accounting practices.
  • Proven ability to resolve complex problems and manage high-volume transactions efficiently.
  • Excellent communication, presentation, and organizational skills.
  • Ability to work collaboratively across multiple locations and manage competing priorities effectively.
  • Technical proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneNote) and familiarity with SoftPro is a plus.

Why Join Us?

• Career Growth:Opportunities to develop leadership skills and advance within a reputable organization.
• Collaborative Culture:Be part of a forward-thinking team committed to innovation, integrity, and community engagement.
• Competitive Compensation:We offer a comprehensive benefits package designed to support your health, well-being, and professional development.
• Impactful Work:Play a key role in delivering exceptional service and facilitating successful homeownership transactions.