Escrow Assistant

First American; Cody (WY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO/paid sick leave

Employee stock purchase plan

Job summary

First American is seeking an Escrow Assistant in Cody, WY to support our escrow team with administrative tasks and customer interaction. You will open orders, prepare closing documents, manage disbursements, and help ensure accurate, timely closings.

We value a detail-oriented, proactive professional who can communicate effectively with customers and internal teams. A high school diploma is required, with 2+ years of escrow-related experience preferred.

Qualifications

• Excellent customer service skills and a professional, positive attitude.
• Strong verbal and written communication with internal teams and external customers.
• Solid organizational skills with attention to detail and accuracy.
• Team-oriented, with a willingness to learn and contribute to the escrow team.
• Comfort with learning and adapting to new software and tools.

Responsibilities

• Assist in the escrow process by opening orders and inputting closing statement information.
• Prepare documents for closing and manage disbursements and follow-up.
• Communicate regularly with customers during the escrow process.
• Interpret various escrow agreements as they relate to closings.

Skills

Customer service mindset

Verbal and written communication

Organizational skills

Team collaboration

Curiosity/learnability

MS Office proficiency

Education

High School diploma or equivalent

Tools

MS Office

Job description

Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Put your administrative, support, and interpersonal skills to work with a team that’s leading the industry in transforming residential real estate transactions. At First American, we value our culture and seek energetic, detail-oriented professionals who thrive on delivering exceptional customer experiences. Join First American in Cody, WY where we believe our greatest asset is our people. We are looking to add an Escrow Assistant to our growing team. In this role, you’ll work in a dynamic, fast-paced environment, providing critical administrative and customer support to our Escrow team. This position plays a key role in helping make the dream of homeownership a reality. We’re seeking someone with the drive and potential to grow—an individual looking for a long-term career path at First American and eager to learn, contribute, and advance within our organization. This role is in office 5 x week.

What You’ll Do

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

What You’ll Bring

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

Pay Range: $16.63 - $22.18 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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