Escrow Assistant in-office

First American; Bend (OR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Stock purchase plan

Job summary

First American in Bend, OR is seeking an Escrow Assistant to join our in-office team five days a week. You will provide essential administrative and customer support throughout the escrow process, helping keep transactions moving and customers informed while learning the escrow business from experienced professionals.

The ideal candidate has energy, initiative, strong follow-through, and a genuine desire to grow.

Qualifications

• Experience delivering excellent customer service in fast-paced environments.
• Strong verbal and written communication with internal teams and clients.
• Detail-oriented problem solver with good organizational skills.
• Willingness to learn escrow processes and contribute to team success.

Responsibilities

• Assist in the escrow process, such as opening orders and preparing closing documents.
• Communicate regularly with customers during the escrow process to keep them informed.
• Interpret agreements related to escrow closings and support the closer as needed.
• Work with various technologies to facilitate escrow transactions and enhance the customer experience.

Skills

Customer service

Communication

Detail oriented

Teamwork

MS Office

Escrow knowledge

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Put your administrative, customer service, and relationship-building skills to work alongside a top-performing team that knows how to deliver. First American is growing in Bend, OR, and we’re looking for an Escrow Assistant to join our team in-office, five days a week. This is a great opportunity for someone who enjoys a fast-paced environment, takes pride in the details, and wants to learn the escrow business from experienced professionals. In this role, you’ll provide critical administrative and customer support throughout the escrow process, helping keep transactions moving, customers informed, and our team operating at its best. You’ll work closely with a high-producing Escrow Closer, gaining hands‑on exposure to the business and building skills that can open the door to long‑term career growth within First American. We’re looking for someone with energy, initiative, strong follow-through, and a genuine desire to grow. If you’re looking for more than just your next job—and want an opportunity to learn, contribute, build relationships, and develop a career in escrow—this could be a great fit. At First American, our people are our greatest asset, and in Bend, you’ll be joining a collaborative team that works hard, supports one another, and takes pride in helping make the dream of homeownership a reality. In-office, five days per week.

What You’ll Do

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

What You’ll Bring

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

This position is eligible for bonus pay and/or incentives for production or other goals.

Pay Range: $18.46 - $24.63 Hourly

Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Pay Range: $18.46 - $24.63 Hourly

Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.