Escrow Analysis Specialist I

Selene Finance; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Selene Holdings is seeking an Escrow Analysis Specialist I to ensure policy and procedure compliance, adhere to federal and investor guidelines, and achieve business objectives through disciplined analysis and teamwork.

The role covers escrow analyses, SLA-driven workflows, audits, and collaboration with multiple departments to resolve complex issues. A strong attention to detail and commitment to accuracy are essential in this mortgage servicing environment.

Qualifications

• High school diploma or GED is required.
• Strong attention to detail and accuracy in data handling.
• Ability to communicate clearly, both verbally and in writing.
• Ability to work well in a team and deliver under pressure.
• Customer-service orientation and professional demeanor.
• Ability to exercise good judgment and escalate when appropriate.

Responsibilities

• Ensures workflow volume meets internal and private investor SLAs.
• Handles escalated loan-level issues and provides research support.
• Ensures audits are completed timely and accurately.
• Performs individual escrow analyses as requested by other departments.
• Reviews mass analysis for anomalies to comply with RESPA requirements.
• Documents and communicates policy/procedure changes with management.
• Identifies areas for process improvement and efficiency.
• Complies with organizational policies and applicable laws and regulations.
• Completes required training in a timely manner.

Skills

Attention to detail

Multi-tasking

Verbal and written communication

Teamwork

Customer service

Good judgment

Education

High school diploma or GED

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary:

The Escrow Analysis Specialist I will ensure that policy and procedures for the department are strictly adhered to, federal and private investor guidelines are followed and that business objectives are achieved by performing the following duties.

Essential Duties and Responsibilities:

include the following. Other duties may be assigned.

• Maintains the workflow volume for the Escrow Analysis department to meet internal and private investor Service Level Agreements (SLA)
• Handles escalated loan level issues and provide departmental research assistance for complex issues as required to support client inquiries and various departments
• Works with management to ensure that internal and external audits are completed in a timely and accurate manner
• Performs individual escrow analysis as requested by other departments
• Reviews mass analysis for anomalies and ensures accurate and timely analysis per RESPA requirements
• Completes task within SLA's
• Works with the Manager to document, communicate, and implement changes in policy and procedures
• Identifies areas for improvement and efficiency
• Carries out responsibilities in accordance with the organization's policies and applicable laws and regulations
• Completes required training courses in a timely manner

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Excellent attention to detail
• Ability to multi-task and consistently meet multiple deadlines
• Strong verbal and written communication skills
• Ability to work in a team environment
• Strong customer-service orientation
• Ability to use good judgment

Competencies:

To perform the job successfully, an individual should demonstrate the following:

• Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
• Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
• Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Ability:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.

Education/Experience:

High school diploma or general education degree (GED) required. Preferred BKFS MSP or Sagent experience and/or training in any of the following workstations: Escrow Analysis, Tax, Hazard Insurance and MIP/PMI is preferred.

Computer Skills:

Working knowledge