Foreclosure Specialist III

Selene Finance; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Selene Holdings in Jacksonville, FL seeks a Foreclosure Specialist III to manage foreclosure activities from initiation through resolution, ensuring compliance with investor, insurer, regulatory, and state requirements. The role requires deep mortgage servicing knowledge and the ability to handle complex files, deadlines, and escalations.

You will work with attorneys, trustees, investors, vendors, and internal teams to progress files on time, review timelines, and mitigate risk.

Qualifications

• Strong knowledge of mortgage servicing and foreclosure processes.
• Strong understanding of investor, insurer, regulatory, and state foreclosure requirements.
• Excellent attention to detail and commitment to accuracy.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong analytical, problem-solving, and judgment skills.
• Effective written and verbal communication skills.
• Ability to independently manage assigned files while collaborating effectively in a team environment.
• Strong customer service orientation and professionalism when working with internal and external business partners.

Responsibilities

• Monitor foreclosure actions and milestones to ensure compliance with applicable investor, insurer, regulatory, and state requirements.
• Manage an assigned foreclosure caseload and ensure servicing systems, file documentation, and status updates are accurate and completed in a timely manner.
• Monitor and complete required tasks, processes, events, re-projections, holds, and exception items within established deadlines.
• Independently research and resolve complex foreclosure exceptions, documentation issues, timeline concerns, and escalated matters, coordinating with attorneys, vendors, investors, and internal business partners as appropriate
• Communicate regularly with attorneys, trustees, investors, vendors, Loan Resolution, and internal business partners regarding foreclosure status and required actions.
• Manage attorney and vendor activity to ensure files progress in accordance with applicable timelines, servicing requirements, and guidelines.
• Review and monitor foreclosure reports, timelines, and outstanding items to ensure timely progression of assigned files.
• Coordinate with internal departments to resolve issues, mitigate risk, minimize losses, and support timely foreclosure resolution.
• Identify quality or compliance concerns and provide appropriate feedback or escalation to management
• Apply knowledge of judicial and non-judicial foreclosure processes and state-specific requirements when managing assigned files.
• Apply advanced knowledge of mortgage servicing, default, foreclosure, bankruptcy, and loss mitigation processes to evaluate complex file activity, identify potential impacts, and determine appropriate next steps.
• Interpret and apply investor, insurer, regulatory, and state guidelines to foreclosure activities.
• Maintain timely and professional communication, responding to calls, messages, and emails in accordance with established service expectations.
• Complete special projects and other duties as assigned.

Skills

Mortgage servicing

Foreclosure processes

Analytical skills

Time-management

Communication skills

Team collaboration

Education

High school diploma or GED

Bachelor's degree in business or related field

Tools

MSP

Black Knight/LPS/ICE

PACER

AACER

SCRA tools

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary

The Foreclosure Specialist III is responsible for managing and monitoring foreclosure activities throughout the foreclosure process, ensuring timely and accurate handling in accordance with investor, insurer, regulatory, and state requirements. This role requires strong knowledge of mortgage servicing and default operations, including foreclosure, bankruptcy, and loss mitigation, as well as the ability to manage complex files, deadlines, exceptions, and escalated issues.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Monitor foreclosure actions and legal milestones to ensure compliance with applicable investor, insurer, regulatory, and state requirements.
• Manage an assigned foreclosure caseload and ensure servicing systems, file documentation, and status updates are accurate and completed in a timely manner.
• Monitor and complete required tasks, processes, events, re-projections, holds, and exception items within established deadlines.
• Independently research and resolve complex foreclosure exceptions, documentation issues, timeline concerns, and escalated matters, coordinating with attorneys, vendors, investors, and internal business partners as appropriate
• Communicate regularly with attorneys, trustees, investors, vendors, Loan Resolution, and internal business partners regarding foreclosure status and required actions.
• Manage attorney and vendor activity to ensure files progress in accordance with applicable timelines, servicing requirements, and guidelines.
• Review and monitor foreclosure reports, timelines, and outstanding items to ensure timely progression of assigned files.
• Coordinate with internal departments to resolve issues, mitigate risk, minimize losses, and support timely foreclosure resolution.
• Identify quality or compliance concerns and provide appropriate feedback or escalation to management
• Apply knowledge of judicial and non-judicial foreclosure processes and state-specific requirements when managing assigned files.
• Apply advanced knowledge of mortgage servicing, default, foreclosure, bankruptcy, and loss mitigation processes to evaluate complex file activity, identify potential impacts, and determine appropriate next steps.
• Interpret and apply investor, insurer, regulatory, and state guidelines to foreclosure activities.
• Maintain timely and professional communication, responding to calls, messages, and emails in accordance with established service expectations.
• Complete special projects and other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong knowledge of mortgage servicing and foreclosure processes.
• Strong understanding of investor, insurer, regulatory, and state foreclosure requirements.
• Excellent attention to detail and commitment to accuracy.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong analytical, problem-solving, and judgment skills.
• Effective written and verbal communication skills.
• Ability to independently manage assigned files while collaborating effectively in a team environment.
• Strong customer service orientation and professionalism when working with internal and external business partners.
• Ability to identify issues, assess risk, and provide appropriate escalation to management.

Education and Experience

• High school diploma or GED required.
• Bachelor's degree in business or a related field from an accredited four-year college or university preferred.
• 4-10 years of related mortgage servicing, foreclosure, default servicing, or comparable experience required.
• Experience working with foreclosure attorneys, trustees, investors, insurers, and/or mortgage servicing vendors preferred

Computer and Systems Skills

• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Working knowledge of mortgage servicing and foreclosure-related systems and resources, including MSP, Black Knight/LPS/ICE, PACER, AACER, and SCRA-related tools or processes.
• Ability to accurately document act