Escalations Specialist - Auto Loan Support

Global Lending Services; Greenville (SC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, vision benefits

401K with employer match

Paid Time Off (PTO)

Job summary

Global Lending Services in Greenville, SC is seeking an Escalations Coordinator to enhance customer experiences. This role requires effective communication and problem-solving skills to manage complex customer cases.

Ideal candidates have at least one year in customer service, preferably in consumer finance. Benefits include competitive pay, medical insurance, and a hybrid work environment.

Qualifications

• Minimum of one year customer service experience required.
• Strong verbal and written communication skills necessary.
• Excellent interpersonal skills with the ability to influence others.

Responsibilities

• Serve as a resource to frontline associates in handling challenging customer cases.
• Take ownership of customer-related issues escalated by front line associates.
• Quickly build rapport with customers to win their trust.

Skills

Customer service experience

Communication skills

Problem solving

Computer skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Global Lending Services in Greenville, SC is seeking an Escalations Coordinator to enhance customer experiences. This role requires effective communication and problem-solving skills to manage complex customer cases.

Ideal candidates have at least one year in customer service, preferably in consumer finance. Benefits include competitive pay, medical insurance, and a hybrid work environment.