Customer Care & Claims Coordinator II

Global Lending Services; Greenville (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, vision, telemedicine

401K with employer match

PTO and paid holidays

Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual work environment

Job summary

Global Lending Services is seeking a Customer Service Coordinator II to support Servicing Operations in Greenville. You will handle administrative tasks, assist active accounts, and participate in process improvements to enhance the customer experience.

The role requires a high school diploma and at least one year in customer service, preferably in automotive finance, with strong communication and multitasking abilities. A collaborative, detail-oriented mindset is essential.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year experience in a relevant customer service role; automotive industry preferred.
• Exceptional interpersonal and written/spoken communication; ability to handle confidential information.
• Detail oriented and highly organized; ability to multitask.
• Team player; able to adapt in a fast-paced environment.
• Proficient with Microsoft Office and basic computer applications.
• Commitment to GLS core values and key competencies.

Responsibilities

• Carry out specialized administrative processes within the Servicing Operations Department to assist in servicing active accounts.
• Make outbound calls to consumers, dealers, insurers, or other third-party contacts to support assigned processes.
• Provide feedback and potential solutions to management about process efficiency and customer experience improvements.
• Assist managers in training and supporting new associates.
• Cross-train and collaborate on departmental activities, including indexing documents and customer correspondence.
• Foster a collaborative culture to help meet business plan objectives with management and other associates.
• Participate in special projects as needed and take on additional assignments as directed by management.
• Remain adaptable to pass duties as company needs evolve.

Skills

Customer service

Communication

Attention to detail

Multitasking

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Global Lending Services is seeking a Customer Service Coordinator II to support Servicing Operations in Greenville. You will handle administrative tasks, assist active accounts, and participate in process improvements to enhance the customer experience.

The role requires a high school diploma and at least one year in customer service, preferably in automotive finance, with strong communication and multitasking abilities. A collaborative, detail-oriented mindset is essential.