Auto Loan Care Coordinator: Escalations & Training

Global Lending Services; Tempe (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Global Lending Services is seeking a full-time Customer Service Coordinator to enhance customer experiences. This role involves resolving complex customer inquiries and providing support to frontline associates. You will be responsible for educating customers about auto loans while maintaining comprehensive records.

The ideal candidate should possess a high school diploma, strong communication skills, and at least one year of customer service experience, preferably in consumer finance.

Qualifications

• Minimum of one-year customer service experience required; consumer finance industry preferred.
• Team player that can adapt in a fast paced and changing environment.
• Ability to effectively manage highly sensitive and confidential information.

Responsibilities

• Serve as a resource to frontline associates in handling customer cases.
• Take ownership of customer-related issues escalated by front line associates.
• Quickly build rapport with customers to win their trust.
• Play a vital role in educating customers about auto loans.
• Review and track root causes for escalated issues.

Skills

Strong verbal and written communication skills

Excellent interpersonal skills

Proficient computer skills

Excellent organizational skills

Critical thinking and problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Global Lending Services is seeking a full-time Customer Service Coordinator to enhance customer experiences. This role involves resolving complex customer inquiries and providing support to frontline associates. You will be responsible for educating customers about auto loans while maintaining comprehensive records.

The ideal candidate should possess a high school diploma, strong communication skills, and at least one year of customer service experience, preferably in consumer finance.