Client Care Specialist

7Seventy; United States; Hybride; USD 45 000 - 55 000; Plein temps

Résumé du poste

7Seventy is seeking a Client Care Specialist to resolve complaints and enhance customer experience in a fast-paced, remote environment. You will be the first point of contact for clients, maintaining calm and professional de-escalation while documenting outcomes.

You will collaborate with internal teams to identify root causes, follow up on resolutions, and identify trends for continuous service improvement. A strong focus on clear communication and CRM documentation is essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or client relations.
• Strong problem-solving and de-escalation skills.
• Excellent written and verbal communication; attentive listening.
• Ability to document interactions accurately in a CRM.

Responsabilités

• Manage customer complaints via phone, email, and online channels.
• Investigate issues and provide clear, empathetic resolutions.
• Document outcomes and track trends in CRM.
• Follow up with clients to confirm satisfaction.
• Collaborate with internal teams to address root causes.
• Support general customer service needs as required.

Connaissances

Problem-solving

Communication

De-escalation

Documentation

Formation

High school diploma or equivalent

Outils

CRM software

Google Workspace

Description du poste

This opportunity is for a Client Care Specialist focused on complaint resolution and customer experience support in a fast-paced service environment. The role serves as the first point of contact for clients with concerns, providing calm, professional de-escalation and practical solutions while documenting outcomes and identifying trends for continuous improvement.

Pay

Annual salary: $50,000 per year

Status: Full-time

Workplace type: Remote (USA)

What You’ll Do

• Manage customer complaints via phone, email, and online platforms, ensuring timely and professional responses.
• Listen to client concerns, investigate issues, and provide clear, empathetic resolutions.
• Partner with internal teams to understand root causes and support corrective actions.
• Maintain detailed records of interactions and resolutions in a CRM system.
• Follow up with clients to confirm satisfaction and help rebuild trust when needed.
• Identify complaint trends and share insights to improve service quality and customer experience.
• Support general customer service needs as required (e.g., scheduling, billing questions, policy explanations).

What You’ll Need

• Reliable, fast internet connection.
• Distraction-free, confidential work environment suitable for remote work.

Skills & Qualifications

• High school diploma, GED, or equivalent (additional education is a plus, not required).
• Experience in customer service, complaint resolution, or client relations (service-industry experience is a plus).
• Strong problem-solving skills and the ability to stay composed under pressure.
• Excellent written and verbal communication, with strong active listening.
• Ability to de-escalate tense situations and align solutions with policies and customer needs.
• Strong organization and attention to detail in documentation.
• Comfort using CRM software and Google Workspace tools.
• A patient, customer-first approach with consistent professionalism.