Escalation Specialist

Dexian; Sioux Falls (SD); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Dexian is seeking a customer service professional for a 12-month contract in Sioux Falls, SD. The role requires handling escalated calls and upset customers with professional communication skills, within a financial services context.

The position offers a hybrid schedule with 8 weeks of onsite training, typical M–F hours 8am-4:30pm, and potential extension based on department needs. Training is primarily onsite.

Qualifications

• At least 2 years of customer service experience with escalated calls or upset customers.
• Financial services or insurance industry experience.
• Professional communication skills.

Skills

Customer service escalation

Professional communication

Job description

Must Haves:

• At least 2 years of customer service experience speaking with escalated calls or upset customers.
• Financial services (banking, mortgage, brokerage) or insurance industry experience.
• Professional communication skills

B

Position Type/Duration of Assignment: 12 month contract to start – Possible extensions

Schedule (is based on department need)

• M – F standard hours 8am-4:30pm
• Hybrid schedule: 8 weeks of onsite training, most likely onsite but there is a chance it could move to a hybrid schedule (cannot miss any time during training)