Customer Resolution Specialist at Barrett Financial

Barrett Financial Group; Chandler (AZ); On-site; USD 27,552 - 30,307; Full time

Job summary

Barrett Financial Group is seeking a Customer Resolution Specialist for their Chandler, AZ location. The role involves managing customer complaints, ensuring proper documentation and communication to provide effective resolutions.

The ideal candidate will have strong organizational skills, attention to detail, and a genuine passion for assisting customers. This is a full-time position with a schedule from Monday to Friday, 8:00 AM to 5:00 PM.

Qualifications

• Strong organizational skills to manage multiple cases.
• Excellent written and verbal communication skills.
• Experience in customer service or complaint resolution preferred.

Responsibilities

• Receive and manage customer complaints across channels.
• Investigate complaints by gathering information.
• Communicate with clients to resolve concerns.
• Identify trends and report insights to leadership.

Skills

Customer service

Complaint resolution

Communication skills

Organizational skills

Job description

Job Title: Customer Resolution Specialist

Location: Chandler, AZ (Onsite)

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Compensation: $20-22/hour

About Barrett Financial Group

At Barrett Financial Group, we like to keep things real. Real people, real collaboration, and really great loans. Our Chandler office is where teamwork meets a bit of fun. We take pride in delivering top-notch mortgage experiences while keeping our culture upbeat, supportive, and full of energy.

What You’ll Do

• Receive, track, and manage incoming customer complaints across multiple channels
• Investigate complaints by gathering information from loan officers, clients, and internal systems
• Maintain detailed and accurate records of all complaints and resolutions
• Communicate with clients in a professional and timely manner to resolve concerns
• Partner with sales leadership and internal teams to ensure proper follow-up and accountability
• Identify trends or recurring issues and elevate insights to leadership
• Ensure all resolutions align with company policies and compliance standards

What You Bring

• A positive attitude and a passion for helping people
• Strong organizational skills with the ability to manage multiple cases at once
• High attention to detail and strong documentation skills
• Excellent written and verbal communication skills
• Ability to stay calm, professional, and solution-focused in challenging situations
• Experience in customer service, complaint resolution, or mortgage/financial services is a plus