eSales Agent - Fort Mill Ford

Sonic Automotive; Fort Mill (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

A large automotive dealer group in Fort Mill, SC is looking for an eSales Agent to engage with customers and generate sales appointments. In this role, you will handle inquiries via phone and internet, providing customers with timely and relevant information. A strong background in sales or call center experience is preferred, alongside exceptional communication and organizational skills. This position offers opportunities for continuous training and career development.

Qualifications

• Minimum 1 year call center or sales focused experience.
• Strong organizational and time management skills.
• Ability to adapt to change and work in a fast-paced environment.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide timely responses to address customer questions.
• Generate sales and acquisition appointments.
• Maintain a thorough understanding of KPIs.

Skills

Exceptional communication skills

Organization

Time management

Verbal phone skills

Ability to work in a team

Job description

eSales Agent - Fort Mill Ford in Fort Mill, SC at Sonic Automotive

Location: 801 Gold Hill Road
Fort Mill, SC 29708

Job Type: Sales

Experience: Associate

About

Sonic Automotive is a Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide.

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Job Description

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEOC guidelines